3.6 Human Resources-HR Flashcards
Why is a good relationship between employees and employers important
-positive working environment
-increased productivity
-reduced workplace conflict
-Lower absenteeism
-employee engagement
Impacts of industrial action (strikes)
-loss of productivity
-revenue loss
-reputation
-cost increase
-damaged reputation
-investor concern
What is conciliation
A neutral third party helps resolve disputes between employees and employers by discussion but not a decision
What is arbitration
Neutral this party listens to both sides of dispute and makes decision to resolve
What is collective bargaining
Negotiations between management and employees often trade unions over pay
What is works council
Group of employees representing a workforce in decision with employers
3 factors that affect extent of employee representation
-financial position of business
-history and ownership
-overall corporate objectives
3 external factors that affect the extent of employee representation
-employment legislation
-competitive environment
-economic environment
Affect on unions if they are to hostile
-loss of public support and employee support
-legal consequences
-risk of employee retaliation
Impact on local economy if union action is to hostile
-less investment
-more consumer costs
-job loss and business closers
What is a trade union
A group that workers can join to improve their employment conditions negotiate with employers (higher wages/industrial action)
What is a no strike deal
When employers agree not to strike in exchange for certain benefits or concessions
What is a go slow
Employees work to the contract and does what is asked but work slow (less efficient/productivity)
What is work to rule
Workers follow their contract and don’t do anything more than required
What is a strike
Workers stop working as a protest
What are some decisions employees make if they are empowered
-advertising
-operations
-sales
-recruitment/training
What is a the model of communication
- Sender
- Message
- Medium
- Receiver
- Feedback
What is the sender
Person/group that instigate the communisation
What is the message
The information/idea being conveyed
What is the medium
The method used to send the message
What is the receiver
The person/group that receive the message
What is the feedback
The response to the message
What is the order of mallows hierarchy of needs
- Physiological needs
- Safety needs
- Love and belonging
- Esteem
- Self-actualisation
