3.4 Flashcards
What is a strong company culture
where attitude and beliefs are easily recognised and embedded into the way a business operates
Visual features of a business with a strong culture
uniforms
figurehead as a role model
award evenings
training culture
What are the 4 types of company culture
power culture
role culture
person culture
task culture
What is meant by a power culture
Decision making is carried our by one or a small number of powerful individuals at the top of the hierarchy
What does a power culture cause
competitive atmosphere between workers attempting to have more power
communication is mostly through personal contact
What is meant by a role culture
key decisions are made by those with specific job roles
What does a role culture cause
power with particular titles rather than those with skills
clear hierarchical structure
employees must adhere to rules and understand their place in the hierarchy
may be difficult to adapt to rapidly changing markets
What is meant by a task culture
decisions are made by different teams of employees with specific skills
What does a task culture cause
power is with the people who have the task related skills
teams are created and dissolved as projects start and finish
emphasis on adaptability and teamwork
What is meant by a person culture
people with extensive experience and skills are loosely brought together.
What does a people culture cause
individuals have significant power to determine their own decision making process and work autonomously
very common in professional services such as accounting and law
What 3 factors contribute to a corporate culture
leadership style
Type of ownership
HR policies
Why may a business change its culture?
Increase productivity
increase innovation
a new leader
Why is it difficult to change cultures
resistance to change from current employees
existence of sub cultures
What are stakeholders
individuals that affect or are affected by business actions
Examples of internal stakeholders
employees
managers
business owners
examples of external stakeholders
customers
shareholders
suppliers
What are the likely objectives of a business owner
They are likely relying on the business to provide an income
will want a share of the profit and for the business to succeed
What are the likely objectives of employees
have job security and compensated fairly. Be able to earn a living
What are the likely objectives of customers
receive high quality products or services at a fair price
