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business management unit 3 aos 3 > 3.3.3 characteristics of operations management > Flashcards

3.3.3 characteristics of operations management Flashcards

1
Q

tangibles

A

Physical products that can be handled and stored before they are sold

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2
Q

intangibles

A

Services that cannot be touched

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3
Q

characteristics of tangibles / intangibles

A

SSSC
stored / not
customer involvement
standardised / differentiated
production & consumption happen simultaneously

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business management unit 3 aos 3 (5 decks)

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