3.3.1 relationship between operations management and business objectives

Question 1

operations management

Answer 1

Coordination of activities a manager engages in to produce a good or service

Question 2

Operation strategies

Answer 2

management of materials
quality
waste
use of technology

Question 3

Two key areas of management responsibility

Answer 3

effectiveness efficiency

Question 4

productivity

Answer 4

ratio of outputs produced compared to inputs

Question 5

effectiveness

Answer 5

degree to which a task or objective has been completed

Question 6

efficiency

Answer 6

how well a business utilises their resources in order to achieve objectives

Question 7

technology

Answer 7

Automation production lines, eg. speed up production and make processes more durable

Question 8

equipment and facilities

Answer 8

Good quality equipment and facilities that are maintained regularly → increase reliability and reduces likelihood of breakdown

Question 9

employee engagement

Answer 9

More productive well when trained + satisfied by work completion

Question 10

minimisation of waste and defects

Answer 10

Reduce the amount of waste and defects with well trained workers and appropriate technology

Question 11

business competitiveness

Answer 11

Ability for one business to outperform its rivals and sell products in a market which is determined by productivity, quality and speed