331 - Citizen Complaint Procedures Flashcards
1
Q
Refer complaints or issues relating to patient care, medical treatment, medical protocols, and transport to the ____________________.
A
Office of Quality Improvement
2
Q
Refer all other complaints not regarding EMS to the _________________.
A
Office of Professional Standards
3
Q
In the event any complaint is brought to your attention by a member of the community:
A
Thank the individual
Assure them
JFRD encourages feedback
JFRD values feedback
