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Business > 3.3 - Operations > Flashcards

3.3 - Operations Flashcards

1
Q

Who are the operations management?

A

The department responsible for the transformation of inputs into outputs

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2
Q

What is job production?

A

Where one off tailor made products are made from start to finish

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3
Q

What is flow production?

A

The continuous movement of items through the production process

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4
Q

Benefits of job production

A
  • Better quality —> specialist
  • Unique
  • Tailor made
  • Premium pricing
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5
Q

Drawbacks of job production

A
  • Time consuming

* Less flexible

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6
Q

Benefits of flow production

A
  • More time efficient
  • Increase in volume of production
  • Reliable - less mistakes
  • Cheaper to produce
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7
Q

What is specialisation?

A

Where work is divided into separate tasks or jobs that allow workers to become skilled at one of them

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8
Q

What is division of labour?

A

Breaking a job down into small, repetitive tasks that can be done quickly by workers or machines specialised in this one task

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9
Q

What is a supply chain?

A

A supply chain is the sequence of process involved in converting raw materials into a final product and then distributing it to customers

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10
Q

What is procurement?

A

Procurement is the purchasing of goods and services

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11
Q

What is just in case?

A

A method of stock control that keeps a larger amount of stock just in case it is needed

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12
Q

What is just in time?

A

Method of distribution used by businesses to make sure the supply chain is reliable and efficient

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13
Q

Benefits of JIT

A
  • Improves efficiency
  • Reduced costs of storage
  • Products won’t perish or become obsolete
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14
Q

Drawbacks of JIT

A
  • Ordering in smaller quantities means missing out on bulk buying discounts
  • Failure of stock to arrive on time leads to dissatisfied customers
  • May be unable to meet sudden increases in demand
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15
Q

Benefits of JIC

A
  • If there is an unexpected spike in demand, then a business’ buffer stock will be able to cope with it
  • Purchasing economies of scale as they will be able to buy in bulk
  • Can meet sudden demand changes or fluctuating demand
  • Less reliance on suppliers - less risk
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16
Q

Drawbacks of JIC

A
  • Businesses may end up hiding lots of unnecessary resources in huge warehouses
  • Warehouses and the logistics to organise stock are both costly - expensive
17
Q

Labour intensive - ?

A

Work is predominantly completed by employees

18
Q

Capital intensive - ?

A

Work is predominantly completed by machines

19
Q

Importance of quality

A
  • Uphold reputation
  • Reinforce brand image
  • Retain customer loyalty
  • Premium pricing
20
Q

What methods are there of checking quality?

A
  • Quality management
  • Quality control
  • Quality assurance
  • Quality standard
  • Total quality management
21
Q

What is quality management?

A

Controlling activities to ensure products and services meet the specifications

22
Q

What is quality control?

A

Checking/inspecting quality at the end of the production process to detect faults

23
Q

What is quality assurance?

A

Self checking quality at each stage of the production process to prevent defects

24
Q

What is quality standard?

A

Setting a minimum acceptable standard, often a legal requirement

25
Q

An approach to quality where everyone is focused on playing quality at the heart of all decisions and actions

A

An approach to quality where everyone is focused on playing quality at the heart of all decisions and actions

26
Q

Benefits of TQM (total quality management)

A
  • Empower employees

* Staff motivation

27
Q

What are the methods of lean production?

A

Kaizen

Cell production

28
Q

What is Kaizen?

A
  • The Japanese term kaizen means continuous improvement.
  • The process focuses on workers continuously making small improvements for overall progress and productivity gains in a firm
29
Q

What is cell production?

A
  • Workers are grouped into multi-skilled teams within cells
  • Different teams are assigned to different aspects of the production process
  • A cell passes on completed products to the next cell in the production process
30
Q

Explain why efficiency may be improved in cell production

A
  • Workers are more motivated (because they work within a team with extra responsibilities)
  • Workers share expertise and skills

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