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Business A Level > 3.2 > Flashcards

3.2 Flashcards

1
Q

What is leadership?

A

The way one person influences the behaviour of others, involving inspiring employees, creating a vision, shaping core values and building effective teams

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2
Q

What is management?

A

Distinct from leadership, involves planning , organising and controlling resources to achieve organisational goals

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3
Q

What are leaders?

A

Individuals who set strategy, inspire and have followers

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4
Q

What are managers?

A

Individuals who implement strategy, coordinate resources and have subordinates

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5
Q

What is senior management?

A

Top level responsible for corporate objectives and led by the CEO

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6
Q

What is middle management?

A

Accountable to senior management, run business functions

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7
Q

What is junior management?

A

Supervisory role, monitors day-to-day tasks

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8
Q

What are leadership styles?

A

Determined by how leadership functions are carried out

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9
Q

What is an autocratic leadership?

A

Manager-centric, top down communication, little delegation

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10
Q

What is a paternalistic leadership?

A

Soft autocratic leadership, takes employee needs into account

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11
Q

What is democratic leadership?

A

Group centric, shared leadership functions, delegation

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12
Q

What is laissez-faire leadership?

A

Group centric, freedom for employees to decide

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13
Q

What is the tannenbaum and Schmidt continuum?

A

Illustrates range of leadership styles based on authority and freedom

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14
Q

What are the advantages to autocratic leadership?

A

Clear expectations of what needs to be done
Decisions can be made quickly
Suitable when the manager is the most skilled or knowledgeable in the team

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15
Q

What are the disadvantages of autocratic leadership?

A

No opportunity for delegation or empowerment which demotivates staff
Lack of creativity in decision making as it is retained with senior management

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16
Q

What are the advantages of democratic leadership?

A

Employees are motivated as they have a say in decision making
The manger makes the final decisions but employees can contribute, encouraging creativity and helping the business solve complex problems

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17
Q

What are the disadvantages of democratic leadership?

A

Mistakes can be made if workers are not skilled or experienced enough to participate in decision making
Some employees are less productive than they would be under an autocratic manager

18
Q

What are the advantages of paternalistic leadership?

A

Loyal subordinates as staff feel protected and cared for with a low rate of labour turnover which will reduce recruitment costs and improve competitiveness

19
Q

What are the disadvantages of paternalistic leadership?

A

Do not encourage their employees to use their creative and imaginative skills, do not encourage use of initiative meaning that the business does not make the most effective use of its human resources

20
Q

What are the advantages of laissez-faire leadership?

A
21
Q

What are the disadvantages of laissez-faire leadership?

A

Lack of direction can lead to objectives not being hit
Only works in highly professional environments where workers are self motivated

22
Q

What are stakeholders?

A

Individuals or groups with an interest in the organisation

23
Q

What are internal stakeholders?

A

Closely connected individuals influencing the organisation

24
Q

What are external stakeholders?

A

Diverse groups affecting the organisations objectives

25
Q

What are competitors?

A

Rival companies in the same industry

26
Q

What are suppliers?

A

Entities providing goods or services to the organisation

27
Q

What are the central and local governments?

A

Government bodies at a national and regional level

28
Q

What are agencies and regulators?

A

Organisations overseeing and enforcing rules and regulations

29
Q

What are pressure groups?

A

Organisations influencing public opinion and government policies

30
Q

What are owners?

A

Individuals or groups with legal rights to the organisation

31
Q

What are shareholders?

A

Individuals that own shares in the organisation

32
Q

What are employees?

A

Individuals working for the organisation?

33
Q

What are managers?

A

Individuals overseeing operations and employees

34
Q

What are investors?

A

Individuals or entities providing financial resources

35
Q

What are bankers?

A

Financial institutions providing banking services

36
Q

What are creditors?

A

Entities to whom the organisation owes money

37
Q

What are professional and trade organisations?

A

Organisations representing specific professions or industries

38
Q

What is a trade union?

A

Organisation representing workers rights

39
Q

What are primary stakeholders?

A

Directly affected individuals with power to influence decisions?

40
Q

What are secondary stakeholders?

A

Directly affected individuals or organisations

41
Q

What is stakeholder conflict?

A

Disagreements arising from differing stakeholder interests

42
Q

What is stakeholder mapping?

A

Process of identifying and analysing stakeholders interests and influence on the business

Business A Level (3 decks)

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