3.1.4 Typical management functions of LSOs

Question 1

Human Resources

Answer 1

Management of staff

• Recruitment
• Interviews
• Training and development
• Remuneration
• Termination
  e. g. Qantas Avalon engineers who lost their jobs would contact Human Resources for redundancy

Question 2

What are the five typical management functions of LSOs

Answer 2

Human resources, Finance, Marketing, Research and development and Operations

Question 3

Finance

Answer 3

Management of monetary resources/revenue

• Budgets
• Payroll
  e. g. Managing how much Qantas engineers are paid

Question 4

Marketing

Answer 4

Promoting the image of a company /product e.g. The new A380 – first class beds, new catering company

Question 5

Research and development

Answer 5

Improving new and improved products in order to stay competitive and retain market share e.g. Qantas Now flies via Middle East to Europe rather than via Singapore

Question 6

Operations

Answer 6

Managing the production process (input -> output) e.g. Operating and scheduling Qantas flights.