3.1: Welcome and Introduction

Question 1

UX professionals take projects from start to finish by producing UX deliverables in each stage of an ______________________ process.

Answer 1

iterative development

Question 2

The first two phases of Design Thinking: ______________ and _______________

Answer 2

• Empathize

- Define

Question 3

List 3 techniques for empathizing with your users and defining their problems:

Answer 3

• Interviews
• User Personas
• Customer Journey Maps

Question 4

So as to be able to apply the Design Thinking process in the design of great user experiences, the UX designer must… (3 points)
A) Become a ninja-skilled expert in one or two tools for each phase

B) Become familiar with all of the tools and techniques for each phase and use them exactly as prescribed in the literature

C) Become familiar with all of the tools and techniques for each phase and be prepared to adapt them to the needs of the project at hand

Answer 4

C