2.3: What is Design Thinking and Why Is It So Popular?

Question 1

What’s special about Design Thinking is that designers’ work processes can help us systematically __________, ____________, and ___________ these human-centered techniques to solve problems in a creative and innovative way.

Answer 1

• extract
• teach
• learn
• apply

Question 2

What is Design Thinking?

Answer 2

Design Thinking is an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding.

Question 3

Design Thinking provides a __________________ approach to solving problems.

Answer 3

solution-based

Question 4

Design Thinking revolves around a deep interest in developing an understanding of the __________________.

Answer 4

people for whom we’re designing the products or services.

Question 5

Design thinking helps us observe and _______________ with the target user.

Answer 5

develop empathy

Question 6

Design Thinking helps us in the process of questioning: questioning the ______, questioning the _______, and questioning the __________.

Answer 6

• problem
• assumptions
• implications

Question 7

Design Thinking is extremely useful in tackling problems that are ________________or ________________.

Answer 7

ill-defined or unknown

Question 8

Design Thinking also involves ongoing _____________: sketching, prototyping, testing, and trying out concepts and ideas.

Answer 8

experimentation

Question 9

There are many variants of the Design Thinking process in use today, and they have from _______to ______ phases, stages, or modes.

Answer 9

• three

- seven

Question 10

All variants of Design Thinking embody the same principles, which were first described by Nobel Prize laureate _____________ in The Sciences of the Artificial in ___________.

Answer 10

• Herbert Simon

- 1969

Question 11

The five phases of Design Thinking, according to d.school, are as follows:

Answer 11

1) Empathise – with your users
2) Define – your users’ needs, their problem, and your insights
3) Ideate – by challenging assumptions and creating ideas for innovative solutions
4) Prototype – to start creating solutions
5) Test – solutions

Question 12

It is important to note that the five phases, stages, or modes are not always ______.

Answer 12

• sequential. You should not understand the phases as a hierarchal or step-by-step process. Instead, you should look at it as an overview of the modes or phases that contribute to an innovative project.

Question 13

Patterns of thinking are often referred to as ________, which are organized sets of information and relationships between ______, ________ and ________ that are stimulated and initiated in the human mind when we encounter some environmental stimuli.

Answer 13

• schemas
• things
• actions
• thoughts

Question 14

Innovative problem solving is also known as ______________________

Answer 14

“thinking outside of the box”.

Question 15

The struggles we face where oftentimes the most _____________ are the ones hardest to come by because of the ___________ we work within.

Answer 15

• obvious solutions

- self-imposed constraints

Question 16

It’s often difficult for us humans to challenge our ___________ and ____________, because we rely on ____________ of thinking in order to not have to learn everything from scratch every time.

Answer 16

• assumptions
• everyday knowledge
• building patterns

Question 17

Stories are framed around ________ and _________.

Answer 17

• real people

- their lives

Question 18

At the heart of Design Thinking is the intention to _________ by analyzing and understanding _____________ and investigating the conditions in which they operate.

Answer 18

• improve products

- how users interact with products

Question 19

At the heart of Design Thinking lies also the interest and ability to ____________________ and ______________________.

Answer 19

• ask significant questions

- challenging assumptions

Question 20

One element of outside the box thinking is to ________________

Answer 20

• falsify previous assumptions – i.e., to make it possible to prove whether they are valid or not.

Question 21

One element of outside the box thinking is to __________________________ – i.e., to make it possible to prove whether they are valid or not.

Answer 21

• falsify previous assumptions.

Question 22

Once we have questioned and investigated the conditions of a problem, the ___________________ will help us produce ideas that reflect the genuine constraints and facets of that particular problem.

Answer 22

• solution-generation process

Question 23

Design Thinking offers us a means of digging that bit deeper; it helps us to ____________ and to _____ and ______ our products and services so as to uncover new ways of improving the product, service or design.

Answer 23

• do the right kind of research
• prototype
• test

Question 24

Grand Old Man of User Experience, __________________, who also coined the very term User Experience.

Answer 24

• Don Norman

Question 25

Take the original problem as a _________, not as a final statement, then think broadly about what the _________ underlying this __________ might really be.

Answer 25

• suggestion
• real issues
• problem statement

Question 26

First spend time determining what the basic, fundamental ______ is that needs to be addressed.

Answer 26

• (root) issue

Question 27

The design process often involves a number of different _________________ in __________________

Answer 27

• groups of people

- different departments

Question 28

The design process often involves a number of different groups of people in different departments; for this _______, ________, _________, and __________ ideas and problem solutions can be difficult.

Answer 28

• reason
• developing
• categorizing
• organizing

Question 29

One way of keeping a design project on track and organizing the core ideas is using a _________________________.

Answer 29

• Design Thinking approach

Question 30

Design Thinking is firmly based on generating a holistic and empathic understanding of the problems that people face, and that it involves ambiguous or inherently subjective concepts such as _________, _______, _________, and __________.

Answer 30

• emotions
• needs
• motivations
• drivers of behaviors

Question 31

Design Thinking is firmly based on generating a ____________and ______________ of the problems that people face, and that it involves ambiguous or inherently subjective concepts such as emotions, needs, motivations, and drivers of behaviors.

Answer 31

• holistic

- empathic understanding

Question 32

Tim Brown sums up that Design Thinking is a third way: Design Thinking is essentially a problem-solving approach, crystalized in the field of design, which combines a _______________ with ________ and ________ research with the goal of creating innovative solutions.

Answer 32

• holistic user-centered perspective
• rational
• analytical

Question 33

Design thinking relies on our ability to be ________, to recognize _________, to construct ideas that have emotional meaning as well as _________, to express ourselves in media other than words or symbols.

Answer 33

• intuitive
• patterns
• functionality

Question 34

Design Thinking investigations include ____________ elements of the problem to reveal previously unknown parameters and uncover _______________.

Answer 34

• ambiguous

- alternative strategies

Question 35

After arriving at a number of potential problem solutions, the selection process is underpinned by ___________.

Answer 35

• rationality

Question 36

Designers are encouraged to _______ and _______ the problem solutions so that they can arrive at the best available option for each problem or obstacle identified during each phase of the design process.

Answer 36

• analyze

- falsify

Question 37

With a solid foundation in science and rationality, Design Thinking seeks to generate a _______________ and ________________ understanding of the problems that people face.

Answer 37

• holistic

- empathetic

Question 38

Design thinking tries to empathize with human beings. That involves _______________ or inherently _______________ concepts such as emotions, needs, motivations, and drivers of behaviors.

Answer 38

• ambiguous

- subjective

Question 39

The nature of generating ideas and solutions in Design Thinking means this approach is typically more sensitive to and interested in the context in which _____________ and ____________ and ____________ they might face when interacting with a product.

Answer 39

• users operate
• the problems
• obstacles

Question 40

Design Thinking is an _______________ and ________________ Process

Answer 40

• Iterative

- Non-linear

Question 41

Design Thinking is essentially a problem-solving approach specific to design, which involves ________________ known aspects of a problem and ____________ the more ambiguous or peripheral factors that contribute to the conditions of a problem.

Answer 41

• assessing

- identifying

Question 42

Design Thinking is an iterative process in which knowledge is constantly being _________________ and _____________ so it can help us redefine a problem in an attempt to identify ________________– and solutions that might not be instantly apparent with our initial level of understanding.

Answer 42

• questioned
• acquired
• alternative strategies

Question 43

At the heart of Design Thinking is the intention to improve products by analyzing _____________________ and ________________the conditions in which they operate.

Answer 43

• how users interact with them

- investigating

Question 44

Design Thinking is…? (3 points)
A) A single-stage design process focused on quick turnaround

B)A multi-stage process focused on pleasing stakeholders

C) An iterative process focused on developing better solutions to design problems

Answer 44

C

Question 45

What is the correct sequence of activities in the design thinking process? (3 points)
A) One iteration of Empathise, Define, Ideate, Prototype, Test

B) One iteration of Empathise, Ideate, Define, Prototype, Test

C) Multiple iterations of Empathise, Define, Ideate, Prototype, Test

Answer 45

C