3.1

Question 1

What is the first dimension of service management?

Answer 1

Organizations and people - One of the four dimensions of service management. It ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.

Question 2

What is the second dimension of service management?

Answer 2

Information and Technology - The application of digital technology to store, retrieve, transmit, and manipulate data (data processing), often in the context of a business or other kind of organization.

Question 3

What is the third dimension of service management?

Answer 3

Partners and Suppliers - One of the four dimensions of service management. It encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services.

Question 4

What is the fourth dimension of service management?

Answer 4

Value Streams and Processes - One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives.