2.1 Flashcards
What is the first guiding principle?
Focus on value - Everything that the organization does needs to map, directly or indirectly, to value for the stakeholders.
What is the second guiding principle?
Start where you are - Do not start from scratch and build something new without considering what is already available to be leveraged. There is likely to be a great deal in the current services, processes, programs, projects and people that can be used to create the desired outcome.
What is the third guiding principle?
Progress iteratively with feedback - Do not attempt to do everything at once. Even huge initiatives must be accomplished iteratively. By organising work into smaller, manageable sections that can be executed and completed in a timely manner, it is easier to maintain a sharper focus on each effort.
What is the fourth guiding principle?
Collaborate and promote visibility - Working together across boundaries produces results that have greater buy- in, more relevance to objectives and better likelihood of long-term success.
What is the fifth guiding principle?
Think and work holistically - No service, or element used to provide a service, stands alone. The outcomes achieved by the service provider and consumer will suffer unless the organization works on the service as a whole, not just on its parts.
What is the six guiding principle?
Keep it simple and practical - If a process, service, action or metric provides no value, or produces no useful outcome, eliminate it. In a process or procedure, use the minimum number of steps necessary to accomplish the objective(s).
What is the seventh guiding principle?
Optimise and automate - Resources of all types, particularly human resources (HR), should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of. Human intervention should only happen where it really contributes value.
