3 - PM Role

Question 1

The message receiver restates what’s been said to fully understand and confirm the message. Provides the opportunity for the sender to clarify if needed.

Answer 1

Active listening

Question 2

Starts with problem definition (the ability to discern between the cause and effect of the problem). Uses root-cause analysis to look beyond the symptoms to the cause of the problem, which affords opportunity for solutions.

Answer 2

Active problem solving

Question 3

The PM refuses to act, get involved, or make decisions

Answer 3

Avoiding power

Question 4

The leader is motivating, has high energy, and inspires through strong conviction about what’s possible. Positive thinking and co-do mentality.

Answer 4

Charismatic leadership

Question 5

The PM has deep skills and experience in a discipline (ex. years of experience in IT helps that PM manage IT projects)

Answer 5

Expert power

Question 6

The PM aims to gain favor with the project team and stakeholders through flattery.

Answer 6

Ingratiating power

Question 7

The individual has power and control of the data gathering and distribution of information.

Answer 7

Informational power

Question 8

The leader is a hybrid of transactional, transformational, and charismatic. Wants the team to act, is excited and inspired about the project work, yet still holds the team accountable for their results.

Answer 8

Interactional leadership

Question 9

The PM can make the team and stakeholders feel guilty to gain compliance in the project.

Answer 9

Guilt-based power

Question 10

Aligning, motivating, and inspiring the project team members to do the right thing, build trust, think creatively, and to challenge the status quo.

Answer 10

Leadership

Question 11

A hands-off approach to the project. The project team makes decisions, takes initiative, and creates goals. While this approach can provide autonomy, it can make the leader appear absent.

Answer 11

Laissez-faire leadership

Question 12

Utilizing positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of the project and organization.

Answer 12

Management

Question 13

Based on the audience and message, the media should be aligned with the message.

Answer 13

Media selection

Question 14

How a meeting is led, manager, and controlled, including minutes, order, and effective communication.

Answer 14

Meeting management

Question 15

The PM has a warm personality that others like.

Answer 15

Personal or charismatic power

Question 16

Using oral and body language, visual aids, and handouts to communicate and influence the message being delivered.

Answer 16

Presentation

Question 17

The PM chooses to restrict choices to get the team to perform and do project work.

Answer 17

Pressure-based power

Question 18

3 Areas of PDUs - technical project management, leadership, and strategic business management.

Answer 18

PMI talent triangle

Question 19

The PM’s power comes from the position they hold as the PM. Aka formal, authoritative, or legitimate power.

Answer 19

Positional power

Question 20

Earned after the PMP certification, 60 required for every 3 year cycle.

Answer 20

PDUs (Professional Development Units)

Question 21

The role of leading the project team and managing the project resources to effectively achieve the objectives of the project.

Answer 21

Project Manager

Question 22

The PM can punish the project team.

Answer 22

Punitive or coercive power

Question 23

The PM is respected or admired because of the team’s past experiences with the PM. Tied to credibility.

Answer 23

referent power

Question 24

The PM can reward the project team.

Answer 24

Reward power

Question 25

The leader puts others first and focuses on the needs of the people they serve. Provide opportunity for growth, education, and autonomy.

Answer 25

Servant leadership

Question 26

The PM has power because of certain situations within the organization

Answer 26

Situational power

Question 27

The tone, structure, and formality of the message being sent and it’s alignment with the audience and context of the message.

Answer 27

Style

Question 28

The leader emphasizes the goals and rewards or disincentivizes the project team. Aka management by exception.

Answer 28

Transactional leadership

Question 29

The leader inspired and motivates the project team to achieve the project goals. These leaders aim to empower the team to act, be innovative in the work, and accomplish through ambition.

Answer 29

Transformational leadership