13 - Project Stakeholder Management

Question 1

This type of communication means that information is happening among stakeholders, like in a forum. Examples are meetings, videoconferences, phone calls, and ad-hoc conversations. The participants are actively communicating with one another.

Answer 1

interactive communications

Question 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Answer 2

Brain writing

Question 3

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Answer 3

Key stakeholders

Question 4

This type of stakeholder is is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

Answer 4

Leading stakeholder

Question 5

A stakeholder who does not want the project to exist and is opposed to the project.

Answer 5

Negative stakeholder

Question 6

A stakeholder who has neither a positive nor negative attitude about the project’s existence, is not concerned if the project succeeds or fails.

Answer 6

Neutral stakeholder

Question 7

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Answer 7

Positive stakeholder

Question 8

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Answer 8

Profile analysis meeting

Question 9

A reporting system is a software program to store and analyze project data for reporting. A common reporting system will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

Answer 9

Reporting system

Question 10

A _____ stakeholder is aware of your project, but they do not support the changes your project will create.

Answer 10

Resistance stakeholder

Question 11

Anyone who is affected by the existence of the project or who can affect the project’s existence. Stakeholders can enter and exit the project as conditions change within the project.

Answer 11

Stakeholder

Question 12

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Answer 12

Stakeholder analysis

Question 13

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Answer 13

Stakeholder classification models

Question 14

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Answer 14

Stakeholder engagement

Question 15

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Answer 15

Stakeholder identification

Question 16

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Answer 16

Stakeholder management

Question 17

Documents a strategy for managing the engagement of project stakeholders, establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Answer 17

Stakeholder engagement plan

Question 18

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project

Answer 18

Stakeholder register

Question 19

A ______ stakeholder is aware of your project and is supportive and hopeful that the project will be successful.

Answer 19

Supportive

Question 20

An ______ status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.

Answer 20

Unaware