3 Pillars of Service Flashcards

1
Q

Safety

A

“Blocking and tackling” for your brand. Escalating any adverse events, removing inapproprate content, etc.

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2
Q

Connection

A

Creating meaningful connections between your brand and your audience through social strategy, content development and community management.

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3
Q

Understanding

A

Using data and insights to inform your understanding of your audience, competitors and industry trends.

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