3 Pillars of Service Flashcards
1
Q
Safety
A
“Blocking and tackling” for your brand. Escalating any adverse events, removing inapproprate content, etc.
2
Q
Connection
A
Creating meaningful connections between your brand and your audience through social strategy, content development and community management.
3
Q
Understanding
A
Using data and insights to inform your understanding of your audience, competitors and industry trends.