3 - Getting Support on AWS

Question 1

What is a common source of anxiety when configuring server workloads?

Answer 1

Inexperience with the process

Experience breeds confidence

Question 2

What does AWS claim about provisioning multilevel application environments?

Answer 2

It can be done with little more than a couple of mouse clicks

Question 3

What are the four AWS support plans?

Answer 3

Basic, Developer, Business, Enterprise

Question 4

What is the minimum monthly cost for the Developer Support plan?

Answer 4

$29

Question 5

What is the pricing structure for the Enterprise Support plan?

Answer 5

Greater of $15,000 or a percentage of AWS usage based on tiers

Question 6

True or False: The Basic Support plan provides 24/7 access to AWS engineers.

Answer 6

False

Question 7

What type of support does the Business Support plan guarantee for production system issues?

Answer 7

Response from a cloud support engineer within one hour

Question 8

What is the response time for business-critical system down issues under the Enterprise Support plan?

Answer 8

15 minutes

Question 9

What additional benefits do Enterprise Support plan customers receive?

Answer 9

Access to a Technical Account Manager (TAM) and proactive reviews

Question 10

What does the AWS Professional Services team provide?

Answer 10

Detailed guides, tech talks, webinars, white papers

Question 11

Fill in the blank: The AWS Knowledge Center is a _______ that contains links to nearly 1,000 questions.

Answer 11

frequently asked questions (FAQ) page

Question 12

What is the AWS Trusted Advisor tool used for?

Answer 12

To provide checks and recommendations for AWS accounts

Question 13

Which support plan is recommended for organizations running nonproduction workloads?

Answer 13

Developer Support plan

Question 14

What is the primary limitation of the Developer Support plan?

Answer 14

Limited access to AWS cloud support associates

Question 15

How much does the Enterprise On-Ramp support level cost?

Answer 15

Greater of $5,500 or 10% of monthly AWS usage

Question 16

What does the AWS documentation page provide?

Answer 16

Links to documentation covering hundreds of AWS services

Question 17

What is the purpose of the AWS Prescriptive Guidance library?

Answer 17

To provide real-world experience and insights into cloud strategies

Question 18

What types of documentation formats does AWS offer?

Answer 18

HTML and PDF versions

Question 19

True or False: You can access AWS documentation through search engine queries.

Answer 19

True

Question 20

What should you look for in a URL to ensure you are viewing the latest AWS documentation?

Answer 20

The word ‘latest’

Question 21

What type of help can you expect from the Basic Support plan?

Answer 21

Access to publicly available documentation and customer service for account issues

Question 22

What is the primary focus of AWS Professional Services?

Answer 22

To help build deployments and offer specific outcome guides

Question 23

What can APN partners expose through the AWS Marketplace?

Answer 23

Their support products

Question 24

What is the main goal of AWS re:Post?

Answer 24

To provide a community cloud knowledge service

Question 25

What is the main limitation of the Basic Support plan?

Answer 25

Limited to publicly available documentation and no direct technical support

Question 26

What is the purpose of the AWS Knowledge Center?

Answer 26

To provide solutions to commonly encountered technical problems using AWS infrastructure. ## Footnote The Knowledge Center contains FAQs and guides related to AWS services.

Question 27

How can you efficiently search for information in the AWS Knowledge Center?

Answer 27

Use the browser’s Find tool (Ctrl+F) to search for related words or phrases. ## Footnote Searching for specific terms like 'Copy' can yield faster results.

Question 28

What is the main objective of the AWS security resources page?

Answer 28

To provide links to useful and practical security-related resources including blogs, white papers, and tutorials. ## Footnote It covers topics such as security best practices and encrypting data.

Question 29

Which forums can be used to seek help for AWS-related issues?

Answer 29

Discussion forums available at re:Post and public sites like Stack Overflow. ## Footnote re:Post can be browsed using topic tags based on individual Amazon services.

Question 30

What types of issues can you report using re:Post?

Answer 30

You can report objectionable content, abusive emails, problematic network activity, and copyright infringements. ## Footnote Reporting is done through an online form for the AWS Trust & Safety team.

Question 31

What does Trusted Advisor help you confirm?

Answer 31

Whether your account resource configurations are sound and compliant with best practices. ## Footnote It organizes compliance alerts across five categories.

Question 32

List the five categories of Trusted Advisor alerts.

Answer 32

* Cost Optimization * Performance * Security * Fault Tolerance * Service Limits ## Footnote Each category focuses on different aspects of AWS resource usage.

Question 33

What is the status indicator in Trusted Advisor used for?

Answer 33

To illustrate the compliance status of account resources. ## Footnote Icons indicate whether items are compliant or require attention.

Question 34

Which AWS support plans have limited access to Trusted Advisor alerts?

Answer 34

Basic Support and Developer Support plans. ## Footnote They have access only to service limits and some security information.

Question 35

What is the main feature of the Enterprise Support plan?

Answer 35

Personalized attention from a technical account manager (TAM). ## Footnote A TAM provides ongoing support for complex infrastructure.

Question 36

What is the cost of the Developer Support plan?

Answer 36

$29 per month. ## Footnote This plan is aimed at organizations testing and planning deployments.

Question 37

What is the primary purpose of AWS Professional Services?

Answer 37

To provide cloud professionals who work alongside your team to help administer your cloud infrastructure. ## Footnote This differs from the role of a technical account manager.

Question 38

Which documentation site is most likely to contain code snippets?

Answer 38

https://docs.aws.amazon.com ## Footnote This site provides comprehensive documentation, including code examples.

Question 39

What should you do to ensure the AWS documentation is up-to-date?

Answer 39

Check if the page URL includes the word 'latest'. ## Footnote This indicates that the information is the most current version.

Question 40

What is not a category of Trusted Advisor alerts?

Answer 40

Replication ## Footnote The other options include Performance, Service Limits, and Fault Tolerance.

Question 41

Instances that are running mostly idle should be identified by which Trusted Advisor category?

Answer 41

Cost Optimization ## Footnote This category helps identify underutilized resources.

Question 42

Fill in the blank: The Basic support plan is _____ and provides limited support.

Answer 42

free

Question 43

True or False: AWS provides direct 24/7 support to all users, including Basic Support plan users.

Answer 43

False ## Footnote Only certain types of support are available to Basic plan users.

Question 44

What can you do in Exercise 3.2?

Answer 44

Confirm that your account security settings are compliant with best practices. ## Footnote This exercise involves checking the Trusted Advisor home page.

Question 45

What is the AWS Command-Line Interface (CLI) used for?

Answer 45

To copy files between S3 buckets and verify the copy. ## Footnote The guide provides instructions for setting it up.

Question 46

Which of the following is not a Trusted Advisor category?

Answer 46

B. Service Limits

Question 47

“Data volumes that aren’t properly backed up” is an example of which Trusted Advisor category?

Answer 47

C. Security

Question 48

Instances that are running (mostly) idle should be identified by which Trusted Advisor category?

Answer 48

B. Cost Optimization

Question 49

Within the context of Trusted Advisor, what is a false positive?

Answer 49

A. An alert for a service state that was actually intentional

Question 50

Which of the following Trusted Advisor alerts is available only for accounts on the Business or Enterprise Support plan? (Choose two.)

Answer 50

* A. MFA on Root Account * B. Load Balancer Optimization