3- Client Engagement & Business Models

Question 1

the 4D framework

Answer 1

1) direct
2) design
3) drive
4) do

Question 2

describe direct

Answer 2

direct is advising on a new direction
- strategy and roadmap
- maturity assesment
- business case selection
- portfolio management

Question 3

describe design

Answer 3

design is defining the future state
- target operating model
- organizational design
- enterprise architecture
- process/ service design
- business objectives

Question 4

describe drive

Answer 4

drive is leading and coordinating the change
- program management
- agile transformation
- change management
- mobilization and training

Question 5

describe do

Answer 5

do is delivering a critical contribution
- operational management
- porblem resolution
- operational coaching
- value realization

Question 6

waterfall methodology

Answer 6

Follows a fixed sequence of phases: planning, design, development, testing, deployment.
Each phase must be completed before moving to the next.

Question 7

agile methodology

Answer 7

Agile is highly adaptable, tests continously, and involves the customer throughout the porcess

Question 8

list the business objectives inside DESIGN

Answer 8

1. output
2. organization
3. people and culture
4. governance
5. processes
6. technology

Question 9

define business objectives

Answer 9

strategic and commercial conditions and goals that shape internal choices about how we operate in performance indicators

Question 10

define organization as a part of business objectives

Answer 10

organization is a structure of roles, functions, and teams to deliver the porcesses responsibilities at the team level and accountability on the leadership level

Question 11

define people and culture as a part of business objectives

Answer 11

defined capabilities and behavioural patterns at team and individual level that enables the delivery of desired results

Question 12

define governance as part of business objectives

Answer 12

management principles and processes that support the organizations objectives with clear accountability

Question 13

define technology as part of business objectives

Answer 13

systems and structure data that enable both businesses and management processes as well as continous learning

Question 14

define output as part of business objectives

Answer 14

standardized offerings with defined specifications and value offerings