3. Arrangement Conference Flashcards
What are some ways people select a funeral home?
Pre-arranged
Reputation of Home
Recommended by third party
Previous Experience
Deceased wishes
Location
Advertising
What is the definition of Arrangement Conference
The meeting between the funeral director and the client family during which the funeral arrangements are discussed
What services can’t be declined?
Basic services
What are examples of things that can be discussed during the Arrangement Conference?
Time / Date / Location of Service
Merchandise Selection
Cash Advances
What is a cash advance?
3rd party charge paid by the funeral home in behalf of the family
What are examples of cash advances?
Police escorts
Honorarium / Stipend
Death Certificate
Death Notice
Where is the location of Arrangement Conference?
A private, quiet, comfortable furnished room
Dining Room type of table is preferred
How do we start the interview?
Encourage family to talk about the deceased
Do homework to talk comfortably and have background info
What is involved in a Traditional Service?
A body is involved
Visitation
Evening Service
Chapel / Church Service
What’s a Memorial Service?
A service without the body present
Where does everyone meet for a Graveside Service
At the gravesite
What is a Direct Burial?
No viewing, no embalming, no service
Just straight up burial
What’s an internment service?
Funeral Home
Church / Chapel
Cemetery
What’s another name for Vital Statistics
Statistical Data Information
Who collects the Vital Statistics and from who
The funeral director collects from the family
What are vital statistics used for?
Funeral Service Info
Funeral home records
Death certificate
Newspaper notice
What are examples of vital statistics?
Name
DOB
Social Security
What is the purposes of a Death Certificate?
Shows cause of death
Legal permanent record of death
Permanent statistical record
Certified Copies (settle estates, legal affairs)
What are things that can be included in a non-traditional religious oriented with modern interpretation funeral?
Favorite music v hymns
Slide show presentation
Poems and other readings (not scriptures)
What’s a Humanistic service?
Everything in a funeral service without religion
What’s a memorial service?
Service without a body present
What’s a GPL
General Price List
What does a GPL do?
Allows family to select only items they want and tells how much each will cost
Who requires the GPL to be given to the family for their retention, before discussing? (AKA The Funeral Rule)
Federal Trade Commission
What is a CPL?
Casket Price List
What does a CPL do?
Lists all caskets, alternative containers (cremation container, outer burial containers)
Is a CPL required to be given to families to keep?
No
What’s a different name for a contract?
A Statement of Funeral Goods and Services
After death has occurred can a family do payments
No
What are different payment methods?
Check
Cash
Life Insurance
Credit card
Loan
How much should a funeral home expect from social security?
ZERO dollars
What is the death benefits that the social security administration should adhere to?
A one time payment of $255 can be paid to the surviving spouse if they were living with the deceased
How much are the Veterans administration benefits?
$300 for burial expense
$150 for plot allowance if criteria is met
What should you explain to the family before the service?
Explain first viewing, public visitation, flowers received, and any items of information family needs to bring with them
