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Internship Class > 3. Arrangement Conference > Flashcards

3. Arrangement Conference Flashcards

1
Q

What are some ways people select a funeral home?

A

Pre-arranged
Reputation of Home
Recommended by third party
Previous Experience
Deceased wishes
Location
Advertising

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2
Q

What is the definition of Arrangement Conference

A

The meeting between the funeral director and the client family during which the funeral arrangements are discussed

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3
Q

What services can’t be declined?

A

Basic services

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4
Q

What are examples of things that can be discussed during the Arrangement Conference?

A

Time / Date / Location of Service
Merchandise Selection
Cash Advances

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5
Q

What is a cash advance?

A

3rd party charge paid by the funeral home in behalf of the family

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6
Q

What are examples of cash advances?

A

Police escorts
Honorarium / Stipend
Death Certificate
Death Notice

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7
Q

Where is the location of Arrangement Conference?

A

A private, quiet, comfortable furnished room
Dining Room type of table is preferred

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8
Q

How do we start the interview?

A

Encourage family to talk about the deceased
Do homework to talk comfortably and have background info

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9
Q

What is involved in a Traditional Service?

A

A body is involved
Visitation
Evening Service
Chapel / Church Service

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10
Q

What’s a Memorial Service?

A

A service without the body present

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11
Q

Where does everyone meet for a Graveside Service

A

At the gravesite

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12
Q

What is a Direct Burial?

A

No viewing, no embalming, no service
Just straight up burial

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13
Q

What’s an internment service?

A

Funeral Home
Church / Chapel
Cemetery

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14
Q

What’s another name for Vital Statistics

A

Statistical Data Information

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15
Q

Who collects the Vital Statistics and from who

A

The funeral director collects from the family

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16
Q

What are vital statistics used for?

A

Funeral Service Info
Funeral home records
Death certificate
Newspaper notice

17
Q

What are examples of vital statistics?

A

Name
DOB
Social Security

18
Q

What is the purposes of a Death Certificate?

A

Shows cause of death
Legal permanent record of death
Permanent statistical record
Certified Copies (settle estates, legal affairs)

19
Q

What are things that can be included in a non-traditional religious oriented with modern interpretation funeral?

A

Favorite music v hymns
Slide show presentation
Poems and other readings (not scriptures)

20
Q

What’s a Humanistic service?

A

Everything in a funeral service without religion

21
Q

What’s a memorial service?

A

Service without a body present

22
Q

What’s a GPL

A

General Price List

23
Q

What does a GPL do?

A

Allows family to select only items they want and tells how much each will cost

24
Q

Who requires the GPL to be given to the family for their retention, before discussing? (AKA The Funeral Rule)

A

Federal Trade Commission

25
Q

What is a CPL?

A

Casket Price List

26
Q

What does a CPL do?

A

Lists all caskets, alternative containers (cremation container, outer burial containers)

27
Q

Is a CPL required to be given to families to keep?

A

No

28
Q

What’s a different name for a contract?

A

A Statement of Funeral Goods and Services

29
Q

After death has occurred can a family do payments

A

No

30
Q

What are different payment methods?

A

Check
Cash
Life Insurance
Credit card
Loan

31
Q

How much should a funeral home expect from social security?

A

ZERO dollars

32
Q

What is the death benefits that the social security administration should adhere to?

A

A one time payment of $255 can be paid to the surviving spouse if they were living with the deceased

33
Q

How much are the Veterans administration benefits?

A

$300 for burial expense
$150 for plot allowance if criteria is met

34
Q

What should you explain to the family before the service?

A

Explain first viewing, public visitation, flowers received, and any items of information family needs to bring with them

Internship Class (11 decks)

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