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Business Info Mgmt 1 > 3 > Flashcards

3 Flashcards

1
Q 
Which program below is a software that is used to help users solve particular computing problems?
  Software software 
  Applications software 
  Windows 
  Software suite
A

Applications software

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2
Q 
A system that designed to support applications software from behind the scenes rather than to directly produce output of value to the user is called?
  Systems Software 
  Middleware 
  Utilities 
  Scanners
A

Systems Software

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3
Q 
Rachel uses a software at work that allow her to organize and manage large amounts of data that needs to be viewed quickly. This software can also be tied to other software allowing the manipulation of large amounts of data used for producing reports and documents. Which software is Rachel using?
  Database-creation software 
  Word processing software 
  Spreadsheet software 
  Systems Software
A

Database-creation software

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4
Q 
Which one is a group of products that include devices and have a primary function related to the collection, transfer, storage, data processing, control, display, and computation.
  Web-based productivity 
  Information technology equipment 
  Software suites 
  Software upgrades
A

Information technology equipment

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5
Q 
Robert plans on modifying the existing functions and add new functionality in his organization to accommodate the changes in procedures and policies. Which category of maintenance will Robert be using?
  Preventive Maintenance 
  Corrective Maintenance 
  Perfective Maintenance 
  Adaptive Maintenance
A

Adaptive Maintenance

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6
Q 
Erica, the manager of the Technology Department sends a memo to the entire organization informing all employees that they will be completing their weekly updates and routine maintenance on information systems and networks over the weekend. What is Erica communicating to the organization?
  Software Vulnerabilities 
  Software Bugs 
  Weekly Maintenance Plan 
  Web-based productivity
A

Weekly Maintenance Plan

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7
Q 
Michael's teacher has assigned him to be part of a group project.  To make sure everyone can participate in the project they need access to a word processing and presentation applications that are free of charge and available to anyone that has access to the internet.  Which application would best suit the group needs. 
  I. Docs 
  II. Word 
  III. Slides 
  I & III only
A

I & III only

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8
Q 
Microsoft Office 365, Google, Thinkfree, and Zoho are all software suites that use?
  Web-based productivity 
  Adaptive Maintenance 
  Applications programs 
  Utility programs
A

Web-based productivity

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9
Q 
Which software program coordinates the functions of the computer hardware?
  System 
  Utilities 
  Middleware 
  Application
A

Middleware

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10
Q 
The two main categories of software are?
  enterprise and workgroup 
  operating systems and application 
  application and system 
  utilities and operating systems
A

application and system

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11
Q 
Jennifer would like to use a web-based productivity software suite at home for work and personal use. In reviewing the different options she finds a software suite that charges a monthly subscription fee. Some of the features include Exchange for messaging, SharePoint for collaboration, and Skype for Business conferencing. Jennifer thinks that this software suite will meet her business and personal needs. Which web-based productivity software suite is Jennifer considering?
  Google Apps 
  Microsoft Office 365 
  Apple iWork 
  Zoho
A

Microsoft Office 365

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12
Q

Rick owns a business that repairs information systems for small business owners. After Rick completes a repair he provides his clients with tips for reducing the impact of software bugs. Which of the following would NOT be a tip for reducing software bugs?
Perform routine maintenance every 6 months
Have a clear understanding of hardware and software manuals
Ensure that all software is registered so that you receive bug alerts, fixes, and patches.
Install the latest software updates

A

Perform routine maintenance every 6 months

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13
Q 
Updating master files, such as adding and deleting employee and customer data would be considered?
  Software maintenance 
  Information system maintenance 
  Software Upgrades 
  Corrective maintenance
A

Information system maintenance

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14
Q 
When organizations invest in their information systems by reducing the chances of system failure or extend the capacity of a current system, what category of maintenance are they using?
  Preventive Maintenance 
  Adaptive Maintenance 
  Perfective Maintenance 
  Corrective Maintenance
A

Preventive Maintenance

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15
Q

What reason highlight the importance of system maintenance in the organizations?
I. Managing issues with customer, staffing, and estimating costs.
II. Privacy and security of the users.
III. Maintains the current lifespan of software.
I & II only

A

I & II only

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16
Q

Levi is using the Universal Troubleshooting Process to try to figure out the issues he is have with his personal computer. Levi has completed the first and second step in the process, what are the 3rd and 4th steps he will need to take.
Replace the suspected sub-assembly
Identify and isolate the potential source (or location) of your problem
re-test the unit thoroughly to be sure that you have solved the problem
I. and III only

A

I. and III only

17
Q 
Which term best describes a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.
  symptom 
  isolate 
  problem 
  error
A

problem

18
Q

Roger, technician for a retail corporation just completed upgrading all the computers in the Human Resources department. Before Roger can document that the upgrade is completed he is required retest each computer. What would be the benefit of retesting?
It creates an opportunity to install new software
Technician see what website employee visit
It improves the quality of the application or product
Technicians will have time to add a new feature an employee requested

A

It improves the quality of the application or product

19
Q 
Which term best describes powering on the computer and starting the operating system?
  Boot process 
  Start Up 
  Turn On 
  Restart
A

Boot process

20
Q 
Files that can become corrupt through virus attacks and hardware failures is an example of which common problem?
  File corruption 
  Blue screen error 
  Mechanical Hard Drive Failure 
  Windows errors
A

File corruption

21
Q 
Which term best describes refers the occurrence of an incorrect result produced by a computer?
  error 
  isolate 
  problems 
  BIOS
A

error

22
Q

Sue is troubleshooting her personal computer. Which of these are some common sense practices Sue should follow?
Write down settings before you change them
Determine what was the last website visited
Work as fast as possible
II & III only

A

Write down settings before you change them

23
Q

Damian is looking for a file that is needed for a work meeting. Damian deleted the file because he thought it wasn’t important.

Which of these best describes Damian’s situation?

Hardware failure
Software failure
User-generated problem
Mechanical Hard Drive Failure

A

User-generated problem

24
Q 
During the boot process, Steven's computer locked up and is now frozen. What kind problem is Steven's computer experiencing? 
  Problems after Hardware Upgrades 
  Mechanical Hard Drive Failure 
  Startup Problems 
  File corruption
A

Startup Problems

25
Q 
Erica's computer screen is showing errors as fatal errors, stop errors, and stop error messages because the system is not recoverable at the time of the error. This is a example of which error?
  Startup problem 
  File corruption 
  Spyware/Viruses 
  Blue screen
A

Blue screen

26
Q 
Which term best refers to a set of computer instructions that control input and output operations?
  Re-testing the unit 
  Defining symptoms 
  Software failure 
  BIOS
A

BIOS

27
Q 
How can Sara make sure that the date on her hard drive is not lost even though it is not directly accessible? 
  Data Recovery 
  Boot Procees 
  Identify and Isolate 
  Identify the problem
A

Data Recovery

28
Q

Santino failed to use a surge protector when powering multiple devices. Due to a surge in power, the computer will not turn on. When Santino took his computer to a technician for repair he was advised that the internal components were damaged.

What was the major fault area?

User-generated problems
Hardware failure
Software failure
BIOS Failure

A

Hardware failure

29
Q 
Lucy wants to replace the sub-assembly on her computer system. Which of these will she need to obtain a new one?
  manufacturer part number 
  manufacturer name 
  the old sub-assembly 
  the broken computer
A

manufacturer part number

30
Q

A computer works because of an intimate mingling of hardware and software. Therefore, it is easy for improperly configured pieces of software to cause confusing system errors.

What must you do to avoid causing this type of error?

Identify and Isolate
Define the Symptoms
Replace parts
Test and Retest systems

A

Test and Retest systems

Business Info Mgmt 1 (5 decks)

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