3 Flashcards
Which program below is a software that is used to help users solve particular computing problems? Software software Applications software Windows Software suite
Applications software
A system that designed to support applications software from behind the scenes rather than to directly produce output of value to the user is called? Systems Software Middleware Utilities Scanners
Systems Software
Rachel uses a software at work that allow her to organize and manage large amounts of data that needs to be viewed quickly. This software can also be tied to other software allowing the manipulation of large amounts of data used for producing reports and documents. Which software is Rachel using? Database-creation software Word processing software Spreadsheet software Systems Software
Database-creation software
Which one is a group of products that include devices and have a primary function related to the collection, transfer, storage, data processing, control, display, and computation. Web-based productivity Information technology equipment Software suites Software upgrades
Information technology equipment
Robert plans on modifying the existing functions and add new functionality in his organization to accommodate the changes in procedures and policies. Which category of maintenance will Robert be using? Preventive Maintenance Corrective Maintenance Perfective Maintenance Adaptive Maintenance
Adaptive Maintenance
Erica, the manager of the Technology Department sends a memo to the entire organization informing all employees that they will be completing their weekly updates and routine maintenance on information systems and networks over the weekend. What is Erica communicating to the organization? Software Vulnerabilities Software Bugs Weekly Maintenance Plan Web-based productivity
Weekly Maintenance Plan
Michael's teacher has assigned him to be part of a group project. To make sure everyone can participate in the project they need access to a word processing and presentation applications that are free of charge and available to anyone that has access to the internet. Which application would best suit the group needs. I. Docs II. Word III. Slides I & III only
I & III only
Microsoft Office 365, Google, Thinkfree, and Zoho are all software suites that use? Web-based productivity Adaptive Maintenance Applications programs Utility programs
Web-based productivity
Which software program coordinates the functions of the computer hardware? System Utilities Middleware Application
Middleware
The two main categories of software are? enterprise and workgroup operating systems and application application and system utilities and operating systems
application and system
Jennifer would like to use a web-based productivity software suite at home for work and personal use. In reviewing the different options she finds a software suite that charges a monthly subscription fee. Some of the features include Exchange for messaging, SharePoint for collaboration, and Skype for Business conferencing. Jennifer thinks that this software suite will meet her business and personal needs. Which web-based productivity software suite is Jennifer considering? Google Apps Microsoft Office 365 Apple iWork Zoho
Microsoft Office 365
Rick owns a business that repairs information systems for small business owners. After Rick completes a repair he provides his clients with tips for reducing the impact of software bugs. Which of the following would NOT be a tip for reducing software bugs?
Perform routine maintenance every 6 months
Have a clear understanding of hardware and software manuals
Ensure that all software is registered so that you receive bug alerts, fixes, and patches.
Install the latest software updates
Perform routine maintenance every 6 months
Updating master files, such as adding and deleting employee and customer data would be considered? Software maintenance Information system maintenance Software Upgrades Corrective maintenance
Information system maintenance
When organizations invest in their information systems by reducing the chances of system failure or extend the capacity of a current system, what category of maintenance are they using? Preventive Maintenance Adaptive Maintenance Perfective Maintenance Corrective Maintenance
Preventive Maintenance
What reason highlight the importance of system maintenance in the organizations?
I. Managing issues with customer, staffing, and estimating costs.
II. Privacy and security of the users.
III. Maintains the current lifespan of software.
I & II only
I & II only
Levi is using the Universal Troubleshooting Process to try to figure out the issues he is have with his personal computer. Levi has completed the first and second step in the process, what are the 3rd and 4th steps he will need to take.
Replace the suspected sub-assembly
Identify and isolate the potential source (or location) of your problem
re-test the unit thoroughly to be sure that you have solved the problem
I. and III only
I. and III only
Which term best describes a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome. symptom isolate problem error
problem
Roger, technician for a retail corporation just completed upgrading all the computers in the Human Resources department. Before Roger can document that the upgrade is completed he is required retest each computer. What would be the benefit of retesting?
It creates an opportunity to install new software
Technician see what website employee visit
It improves the quality of the application or product
Technicians will have time to add a new feature an employee requested
It improves the quality of the application or product
Which term best describes powering on the computer and starting the operating system? Boot process Start Up Turn On Restart
Boot process
Files that can become corrupt through virus attacks and hardware failures is an example of which common problem? File corruption Blue screen error Mechanical Hard Drive Failure Windows errors
File corruption
Which term best describes refers the occurrence of an incorrect result produced by a computer? error isolate problems BIOS
error
Sue is troubleshooting her personal computer. Which of these are some common sense practices Sue should follow?
Write down settings before you change them
Determine what was the last website visited
Work as fast as possible
II & III only
Write down settings before you change them
Damian is looking for a file that is needed for a work meeting. Damian deleted the file because he thought it wasn’t important.
Which of these best describes Damian’s situation?
Hardware failure
Software failure
User-generated problem
Mechanical Hard Drive Failure
User-generated problem
During the boot process, Steven's computer locked up and is now frozen. What kind problem is Steven's computer experiencing? Problems after Hardware Upgrades Mechanical Hard Drive Failure Startup Problems File corruption
Startup Problems
Erica's computer screen is showing errors as fatal errors, stop errors, and stop error messages because the system is not recoverable at the time of the error. This is a example of which error? Startup problem File corruption Spyware/Viruses Blue screen
Blue screen
Which term best refers to a set of computer instructions that control input and output operations? Re-testing the unit Defining symptoms Software failure BIOS
BIOS
How can Sara make sure that the date on her hard drive is not lost even though it is not directly accessible? Data Recovery Boot Procees Identify and Isolate Identify the problem
Data Recovery
Santino failed to use a surge protector when powering multiple devices. Due to a surge in power, the computer will not turn on. When Santino took his computer to a technician for repair he was advised that the internal components were damaged.
What was the major fault area?
User-generated problems
Hardware failure
Software failure
BIOS Failure
Hardware failure
Lucy wants to replace the sub-assembly on her computer system. Which of these will she need to obtain a new one? manufacturer part number manufacturer name the old sub-assembly the broken computer
manufacturer part number
A computer works because of an intimate mingling of hardware and software. Therefore, it is easy for improperly configured pieces of software to cause confusing system errors.
What must you do to avoid causing this type of error?
Identify and Isolate
Define the Symptoms
Replace parts
Test and Retest systems
Test and Retest systems
