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CompTIA 901 > 2nd 901 Troubleshooting Study Guide > Flashcards

2nd 901 Troubleshooting Study Guide Flashcards

1
Q

_____ can be caused by hardware that is failing or by adding new hardware that is incompatible.

A

Unexpected shutdowns

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2
Q

_____ can be caused by something freezing up the operating system, such as a bad system or application process, or by using old software or driver versions. Maxed out RAM can also cause this problem.

A

System lockups

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3
Q

____ are associated with hardware components required to successfully boot the system. The cause could be a problem with the BIOS configuration or a piece of hardware.

A

POST Code Beeps

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4
Q

_____ BIOS or CMOS battery issues can be the root of this problem. Also, check for video signals.

A

Blank Screen on boot-up

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5
Q

_____ indicates a problem with the BIOS CMOS battery.

A

BIOS time and settings resets

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6
Q

_____ could be related to BIOS problems or OS problems. A bad driver may also be responsible.

A

Continuous reboots

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7
Q

______ power outlet or power supply issues are usually the cause of this.

A

No power

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8
Q

_____ problems with the fan, heat sink, dust accumulation, or something blocking the air circulation.

A

Overheating

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9
Q

_____ can be the result of loose hardware or hard drive issues.

A

Loud noise

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10
Q

____ hardware is usually responsible for this, in the form of a bad hardware installation, overheated components, hardware going bad, or hardware not fully connected to the motherboard.

A

Intermittent device failure

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11
Q

_____ can be caused by a problem with the motherboard. Also, check the power supply.

A

Fan spins but theres no power to other devices

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12
Q

_____ can inform you of certain problems going on with the computer’s hardware, or tell if there is activity or power coming from a certain connection point. Consult the computer’s documentation for more information.

A

Indicator lights

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13
Q

____ can indicate a blown capacitor.

A

Smoke

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14
Q

_____ a bad capacitor or a burned out hardware piece can be responsible for this.

A

A burning smell

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15
Q

_____ could be caused by faults in the OS system files.

A

Proprietary Crash Screens (BSOD/pin wheel)

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16
Q

_____ a tool that can be used to troubleshoot power issues. It can give voltage readings for AC and DC and can check for continuity across wiring.

A

Multimeter

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17
Q

______ is a tool used to directly test power supply voltage. It plugs in directly to the power supply and gives a reading of the voltages coming out of it.

A

Power Supply Tester

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18
Q

____ is a tool used to test physical connections on your computer. The connections can be serial or ethernet/network. These are specially wired to transmit and receive a signal to themselves, simulating an active connection.

A

Loopback plugs

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19
Q

_____ is a tool used to provide status messages while the system is booting. It can be useful on motherboards that don’t have an LCD display built in for this purpose or to diagnose boot issues.

A

POST Card/USB

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20
Q

_____ is symptom that indicates a dying hard drive and could happen if the read/write head crashes.

A

Read/write failure

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21
Q

_____ is a symptom that can indicate that a drive has already failed or has some errors on the drive files. There may be issues with virtual memory.

A

Slow preformance

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22
Q

______ is a symptom that can be caused by a mechanical failure in the drive itself.

A

Loud clicking noise

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23
Q

_____ is a symptom that could be caused by hardware or software issues, depending on what stage the boot process gets to before it happens. Check the bios settings and remove devices such as USB drives. Cable and connectors can also cause this problem.

A

Failure to boot

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24
Q

_____ is a symptom that typically indicates a hardware issue with one of the drives. This could be a failed component, a data corruption issue, or a failure in BIOS settings.

A

Drive not recognized

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25
Q

_____ this message indicates a software issue with loading the operating system.

A

OS not found

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26
Q

_____ this problem could be caused by issues with the RAID controller or the management software.

A

RAID not found

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27
Q

_____ this problem can happen in any RAID array the does not mirror data. It’s usually caused by one of the drives failing.

A

RAID stopped working

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28
Q

_____ this problem is known as the “Blue Screen of Death.” On Windows this is a stop error, and on Apple, you will get a continuous pinwheel on the screen. This typically indicates a fatal failure, such as a CPU dying or a burned out part.

A

Proprietary Crash Screens (BSOD/Pinwheel)

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29
Q

_____ these errors stand for Self Monitoring Analysis and Reporting Technology, and includes multiple error categories known as smart statistics. These can proactively see issues before a drive fails completely.

A

SMART errors

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30
Q

_____ these provide a place for your hard drives after you’ve removed them from your computer. It allows you to connect through the USB for accessing or recovering files.

A

External enclosures

31
Q

______ this command is used to preform a check on the file system. If any errors are found, it can also correct them for you.

A

CHKDSK

32
Q

_____ this command is used on new partitions to install the file system.

A

FORMAT

33
Q

_____ special software that can be used to recover lost data, this is useful if you format a file accidentally, erasing your data, or if some files have been deleted and you need to recover them.

A

File recovery software

34
Q

_____ this tool is located in System Recovery Tools, it allows you repair boot files, such as the Master Boot Record, used in loading an operating system. It is helpful in isolating trouble with starting issues.

A

Bootrec

35
Q

_____ partitioning your hard drive within Windows is possible using this tool. It can also help manage volumes and disk.

A

Diskpart

36
Q

______ this allows you to defragment your hard drive, which can improve access time to files. It helps place files as continuous pieces of information, instead of having information broken up into several places. Solid-state dives should never be defragmented.

A

Defragmentation tool

37
Q

_____ is similar to safe mode but its for display issues. The pc boots with the minimum video drivers in use, which is helpful for troubleshooting.

A

VGA mode.

38
Q

_____ this can happen if there is a cabling issue, or a connection is not seated properly.

A

No image on screen

39
Q

______ a shutdown of this sort could be due to problems with the video card or blocked airways for ventilation.

A

Overheat shutdown

40
Q

_____ this issue is typically related to the hardware, or the monitor itself. Replacement of the display is usually necessary to correct it.

A

Dead pixels

41
Q

_____ could be caused by problems with the adapter or video drives.

A

Artifacts

42
Q

_____ could be caused by damaged cables, or a damaged connection port on the PC.

A

Color patterns incorrect

43
Q

_____ this irregularity often has something to do with brightness settings on the display or with adapter issues.

A

Dim image

44
Q

_____ this happens when there are damaged cables or a damaged connection port on the PC.

A

Flickering image

45
Q

_____ this display issue may be caused by your OS’s system settings. The refresh rate or resolution may be at fault.

A

Distorted images

46
Q

______ this display issue could be caused by display settings, video card issues, or magnetic interference.

A

Distorted geometery

47
Q

______ this is caused when images stick on the screen and become permanent parts of the display. It could be caused by stuck pixels.

A

Burn-in

48
Q

_____ if the resolution of the monitor does not match the system settings, this can be result.

A

Oversized images and icons

49
Q

____ this could be a physical connectivity issue, such as an unplugged cable.

A

No connectivity

50
Q

_____ this indicates an issue reaching the DHCP server.

A

APIPA/link local address

51
Q

______ Using the APIPA address may cause this.

A

Limited connectivity

52
Q

_____ this issue could be caused by having an APIPA address or various issues with the assigned IP address.

A

Local Connectivity Issues

53
Q

_____ may be caused by loose cabling connections.

A

Intermittent connectivity

54
Q

_____ IP addresses must be unique to each network. These can occur when IP addresses are statically assigned.

A

IP conflict

55
Q

_____ an overload connection or router or a virus on a local PC can be the cause of this.

A

Slow transfer speeds.

56
Q

_____ interference from other wireless devices or signal strength configuration can cause this type of signal problem.

A

Low RF signal

57
Q

_____ is a tool that checks the continuity of the cable from end to end to make sure it meets the correct standard.

A

Cable tester

58
Q

_____ is a tool that simulates a live network connection at a port. It sends and receive signals back to itself for troubleshooting.

A

Loopback plug

59
Q

______ these tools are used to permanently lock in the copper in wires to the metal contacts for sending or receiving signals. Types are a punch-down block or registered jack.

A

Punchdown tools

60
Q

_____ these tools are used to find the end point of a cable in a network closet and is helpful when there is poor labeling in the environment.

A

Tone generator and probe

61
Q

_____ these tools are used to strip off the protective covering outside of the wiring, so it can be used to create a useable cabling cable connection.

A

Wire strippers

62
Q

_____ this tool makes it possible to permanently secure the registered jack connector to the wiring.

A

Crimper

63
Q

_____ is a tool that makes it possible to locate wireless network information such as signal strength and frequency.

A

A wireless locator

64
Q

______ is a command line tool used to test the reachability of a networks endpoint.

A

Ping

65
Q

The _____ and ____ commands are used to display network adapter configuration information.

A 
IPconfig = Windows
IFconfig = Apple
66
Q

The _____ command is used to determine the number of hops (routers) between two points on a network.

A

TRACERT

67
Q

The ____ command generates a lost of network statistics and current network conditions on your PC.

A

NETSTAT

68
Q

The _____ command list the NetBIOS statistics about your current network conditions on your PC. It can also be used to get information from other devices on your network.

A

NBTSTAT

69
Q

The ____ command is a windows troubleshooting command that allows you to manage various services and network related task

A

NET

70
Q

The _____ command allows you to manage certain aspects of the Active Directory in business environments.

A

NETDOM

71
Q

The ____ command is used to query a DNS server about the name or IP address of a device.

A

NSLOOKUP

72
Q

_____ is a common kit used to preform maintenance on laser printers

A

Maintenance kit

73
Q

____ is a specialized vacuum that can be used for removing toner dust from inside a printer.

A

Toner vacuum

CompTIA 901 (4 decks)

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