2A Analyzing the business case Flashcards
Biometric devices
A mechanism used to uniquely identify a person by a retina scan or by mapping a facial pattern.
Blockchain
A distributed ledger system. The technology underlying Bitcoin.
Business case
Refers to the reasons or justification for a proposal.
Case for action
A part of the preliminary investigation report to management that summarizes project requests and makes specific recommendations.
Computer resources committee
A group of key managers and users responsible for evaluating systems requests. The term “systems review committee” is also used.
Constraint
A requirement or condition that the system must satisfy or an outcome that the system must achieve.
Critical success factors
Vital objectives that must be achieved for the enterprise to fulfill its mission.
Customer relationship management (CRM)
Many companies implement systems to integrate all customer-related events and transactions including marketing, sales and customer service activities.
Discretionary projects
Where management has a choice in implementing a project, they are called discretionary.
Economic feasibility
Achieved if the projected benefits of the proposed system outweigh the estimated costs involved in acquiring, installing and operating it.
Electronic data interchange (EDI)
The exchange of business documents between computers using a standard electronic format.
Electronic product code (EPOD)
A supplier used RFID tags on each crate, case or shipping unit to create a digital shipping list to verify recepit of goods.
Electronic product code (EPC)
Technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.
Encryption
A process where data is coded so that only those with the required authorization can access the data.
Fishbone diagram
An analysis tool that represents the possible causes of a problem as a graphical outline.
Intangible benefits
Positive outcomes that are difficult to measure in dollars. However, intangible benefits can be very important in the calculation of economic feasibility.
Intangible costs
Items that are difficult to measure in dollar terms, such as employee dissatisfaction.
Internet-of-Things (IOT)
Devices connected to measure one another over a computer network.
Just-in-time (JIT)
The exchange or delivery of information when and where it is needed. For example, JIT inventory systems rely on computer-to-computer data exchange to minimize unnecessary inventory.
Mission statement
A document or statement that describes the company for its stakeholders and briefly states the company’s overall purpose, products, services and values.
Nondiscretionary projects
Where management has no choice in implementing a project, they are called nondiscretionary. For example, adding a report required by a new federal law.
Operational feasibility
A system that will be used effectively after it has been developed.
Pareto chart
A vertical bar graph named for nineteenth century economist. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.
Preliminary investigation
An initial analysis to clearly identify the nature and scope of the business opportunity or problem.
Project creep
The process by which projects with very general scope definitions expand gradually, without specific authorization.
Project scope
A specific determination of project’s boundaries or extent.
Scatter diagram
A tool used by system analysts to graphically show the correlation between two variables. Also called an XY chart.
Schedule feasibility
A project can be implemented in an acceptable time frame.
Strategic planning
The process of identifying long-term organizational goals, strategies and resource.
SWOT analysis
An examination of a company’s strengths (S), weaknesses (W), opportunities (O), and threats (T).
Systems request
A formal appeal to the IT department that describes problems or desired changes in an information system or business process.
Systems review committee
A group of key managers and users responsible for evaluating systems requests. The term computer resources committee is sometimes also used.
Tangible benefits
Positive outcomes that can be measured in dollars. They can result from a decrease in expenses, an increase in revenues or both.
Tangible costs
Expenses that have a specific dollar value.
Technical feasibility
When an organization has the resources to develop or purchase, install, and operate the system.
Total cost of ownership (TCO)
A number used in assessing costs, which includes ingoing support and maintenance costs, as well as acquisition costs.
XY chart
A tool used by system analysts to graphically show the correlation between two variables. Also called scatter diagrams.
