2.6 Software troubleshooting Flashcards
1
Q
Logs
A
If a software error does occur then the same characteristics as a hardware error should be logged. The things such as the time/date of the error, the user that was logged in and the problem history should be logged in
2
Q
Software Tools
A
Ping
Traceroute
Route
3
Q
Baseline software
A
A comparison of the system is like after a crash compared to a fixed point in time beforehand. The baseline can be used to see differences which may have caused the computer to fail
4
Q
Common faults
A
Unexpected software behaviour
Software freeze
Unexpected rebooting
5
Q
Common troubleshooting
A
Restart computer, make sure the cooling system is working, check power cord, scan for viruses and malware
