2.6 - Communication Flashcards

1
Q

Barriers to communication

A

Barriers to communication refer to anything that can limit or
impede the effectiveness of communications, thereby leading
to information failure. Examples include jargon, ignorance,
internal politics and computer failure.

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2
Q

Communication

A

Communication is the transfer of information between
different people and between organizations.

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3
Q

Channel of communication

A

The channel of communication refers to the method(s)
through which communications take place between the sender
and recipient.

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4
Q

Electronic mail (Email)

A

Electronic mail refers to the process of using computer wide
area networks (WAN) as a mailing system for communication
purposes

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5
Q

External communication

A

External communication is conducted between members of
one organization and members of another.

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6
Q

Formal communication

A

Formal communication refers to the official and established
channels of communication.

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7
Q

Jargon

A

Jargon is specialist or technical language used to speed up
communication.

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7
Q

Grapevine communication

A

Grapevine communication covers all aspects of
communication through unofficial (informal) channels.

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8
Q

Informal communication

A

Informal communication (or grapevine communication)
refers to unofficial, natural and unstructured channels of
communication, naturally established by people from within
an organization.

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9
Q

Information overload

A

Information overload is the excessive amount of information
being passed onto staff, i.e. swamping workers with too much
communication. Tis can increase workload and stress.

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10
Q

Internal communication

A

Internal communication refers to communications within the
business organization.

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11
Q

Non-verbal communication

A

Non-verbal communication is any form of communication
other than oral communication, such as electronic systems
(such as email), written methods (such as letters) and visual
stimulus (such as body language).

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11
Q

Internal politics

A

Internal politics refers to conflict between people within an
organization.

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12
Q

Open channels of communication

A

Open channels of communication are used when information
is not confidential and can be shared by anyone.

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13
Q

Restricted channels of communications

A

Restricted channels of communication are used when
information is confidential and is directed only to those who
need to know.

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14
Q

Verbal communication / Oral communication

A

Verbal communication (or oral communication) refers to
communication via the use of spoken words, such as meetings,
interviews and appraisals.

15
Q

Videoconferencing

A

Videoconferencing is a communication method that allows
communications to take place via telecommunications
networks. The parties can see and hear each other using
videoconferencing hardware and soſtware technology.

16
Q

Visual communication

A

Visual communication is the use of visual stimuli to
communicate information or ideas.

17
Q

Written communication

A

Written communication refers to communication methods
that make use of the written word, such as letters, memoranda,
reports and notices.