2.6 - Communication Flashcards
Barriers to communication
Barriers to communication refer to anything that can limit or
impede the effectiveness of communications, thereby leading
to information failure. Examples include jargon, ignorance,
internal politics and computer failure.
Communication
Communication is the transfer of information between
different people and between organizations.
Channel of communication
The channel of communication refers to the method(s)
through which communications take place between the sender
and recipient.
Electronic mail (Email)
Electronic mail refers to the process of using computer wide
area networks (WAN) as a mailing system for communication
purposes
External communication
External communication is conducted between members of
one organization and members of another.
Formal communication
Formal communication refers to the official and established
channels of communication.
Jargon
Jargon is specialist or technical language used to speed up
communication.
Grapevine communication
Grapevine communication covers all aspects of
communication through unofficial (informal) channels.
Informal communication
Informal communication (or grapevine communication)
refers to unofficial, natural and unstructured channels of
communication, naturally established by people from within
an organization.
Information overload
Information overload is the excessive amount of information
being passed onto staff, i.e. swamping workers with too much
communication. Tis can increase workload and stress.
Internal communication
Internal communication refers to communications within the
business organization.
Non-verbal communication
Non-verbal communication is any form of communication
other than oral communication, such as electronic systems
(such as email), written methods (such as letters) and visual
stimulus (such as body language).
Internal politics
Internal politics refers to conflict between people within an
organization.
Open channels of communication
Open channels of communication are used when information
is not confidential and can be shared by anyone.
Restricted channels of communications
Restricted channels of communication are used when
information is confidential and is directed only to those who
need to know.