2.5 - making human resource decisions Flashcards
hierarchal organisational structure
- long chain of command
- easier to control due to multiple areas of management
- chances for promotion
- costly
- slows communication
flat organisational structure
- few levels of management
- wide span of control
- more flexible
- line of authority is sometimes unclear
centralised decisions
made by senior managers
BUT may decrease employee motivation
decentralised decisions
involves branches of employees, who may know customers better on a personal level
BUT loss of control
importance of effective communication
ensures business objectives are clear, so employees feel motivated by knowing their role within the business
impact of poor communication
- lack of motivation –> decrease customer service –> unsatisfied customers –> poor brand image
barriers to effective communication
- using inappropriate mediums (gossip??)
- being angry o tired
- use of jargon
- too little/much info
types of working
- full time
- part time
- flexible hours
- permanent contract
- temporary contract
- freelance contract
impact of flexible working
- control over costs because they can increase or decrease its capacity when it needs to
- BUT employees might produce low quality work because they are not committed to business due to lack of long term job security
impact of technology on working
- remote working: saves time from commuting –> less tired –> work from home improves motivation –> better productivity
key roles and responsibilities within a business (5)
- director: evaluate business performance/goal-setting
- senior management: management and leadership
- supervisors/team leaders: leading a group of workers, providing training, support, motivation
- operational staff: carry out key operations
- support staff: provides service to support main function of business
documentation required during recruitment process
- application form
- person specification
- CV
- job description
benefits of internal recruitment
- cheaper
- candidates already familiar with business, less time needed to adapt
- promotional opportunities give motivation
benefits of external recruitment
- more applicants
- new skills and ideas brought to the business
formal training benefits and drawbacks
formal vs informal training
structured training that allows employees to develop their knowledge and skills through a course/workshop/seminar, unlike informal which takes place at work (on the job)
benefits and drawbacks of formal training
- may be provided by external specialists
- may offer formal qualifications
- expensive and time consuming
- employees may have to stop working while training, reducing productivity of business
benefits and drawbacks of informal training
- cheaper and less time consuming
- gives employees real experience
- can be stressful if they are trying to complete job without relevant skills –> forces them to take responsibility by seeking further training
importance of training employees
- motivation
- retention: investing money into training them shows they value their employees, convincing them to stay in the business
- skills
impact of technology on training
- training is more flexible as it can be accessed online
- BUT they need to be retrained every time tech develops which can be expensive
importance of motivation
- increase productivity –> good brand image –> attract more good employees
financial methods of motivation
- remuneration
- bonus
- commission
- promotion
- fringe benefits
non financial methods of motivation
- job rotation: give employees chance to work in other areas to develop new skills and experiences
- job enrichment: develops skills by giving them opportunity to lead and make key decisions
- autonomy: let them make their own decisions about how to work and achieve goals
define remuneration
the money employees are paid in return for working in a business
define fringe benefits
additional employment perks awarded to employees
