2.4.4 Quality management Flashcards
1
Q
What is quality assurance?
1
A
- Methods, prevent quality problems at every stage of production
2
Q
What is total quality management (TQM)?
1
A
- Way of encouraging staff to think about the business
3
Q
What is the process of quality control?
2
A
- Produce as many units as possible
- Inspectors check output meets min acceptable standards
4
Q
What is needed for TQM to be successful?
1
A
- TQM has to be woven into company culture
5
Q
What are quality circles?
1
A
- Group of employees regularly meet, identify problems, adjust working processes
6
Q
What does Kaizen mean?
1
A
- Continuous improvement
7
Q
What are the key elements of kaizen?
2
A
- Improve based around people and ideas, not tech
- Each change may be little on own, but together = ^cumulative effects
8
Q
In what processes does Kaizen appear?
2
A
- Cell production
- Quality circles
9
Q
What are the competitive advantages gained from quality management?
4
A
- Premium price
- ^Repeat purchases, longer product life cycle
- ^Distribution (retailers confident, wont need to deal w refunds)
- Brand rep spreads to other products on portfolio
10
Q
What are the benefits of TQM?
3
A
- ^Staff satisfaction, >labour turnover
- ^Customer loyalty
- ^Team work, ^motivation (Maslow)
11
Q
What are the drawbacks of TQM?
3
A
- Improvements to TQM (machinery) may be at cost of jobs, >job security
- New culture = expensive
- LT for benefits to show
12
Q
What are the benefits of quality control (QC)?
3
A
- ^Efficient, >Wastage (no defects)
- > Staff training, cater to firm w unskilled/temporary staff
- Doesn’t disrupt production (inspectors do it)
13
Q
What are the drawbacks of quality control (QC)?
3
A
- Inspection = inside flaws are missed
- Inspecting process costly
- if 100% output isn’t tested and sampling is used, faults
14
Q
What are the benefits of quality assurance (QA)?
3
A
- Checks at every stage, believe ^quality, pay^
- ^Motivation (workers have ^recognition)
- > Wastage (checks at each stage)
15
Q
What are the drawbacks of quality assurance (QA)?
3
A
- Only promises ^quality process
- Encourages complacency, suggests quality sorted
- ^Staff training cost
