2.4.4 Quality Management Flashcards
1
Q
What is quality control
A
- Reactive approach where goods are inspected before they are delivered to customers
2
Q
What are some advantages of quality control
A
- Defective products are identified before reaching customers.
- Requires less employee training as quality checks are done by inspectors.
3
Q
What are some disadvantages of quality control
A
- High wastage if faults are found late in the process.
- Does not prevent defects, only detects them.
4
Q
What is quality assurance 1
A
- Process where quality checks are made for the product at each stage of production
5
Q
What are some advantages
A
- Prevents defects rather than detecting them, reducing waste.
- Improves efficiency and lowers costs over time.
6
Q
What are some disadvantages of quality assurance
A
- Requires investment in staff training and process improvements.
- Employees may resist change if they are not fully committed.
7
Q
What are quality circles
A
Small groups of employees who meet regularly to identify and solve quality-related problems in production.
8
Q
What are some advantages of quality circles
A
- Encourages teamwork and employee involvement, boosting morale.
- Can lead to innovative solutions and process improvements.
9
Q
What are some disadvantages of quality circles
A
- Employees meeting may take a long time
- Ideas may not be implemented if management isn’t committed
10
Q
What is TQM
A
- Company wide quality approach where every employee is responsible for maintaining high standards
11
Q
What are some advantages of TQM
A
- Creates a culture of quality, leading to long-term efficiency and cost savings.
- Reduces defects and enhances customer satisfaction.
12
Q
What are some disadvantages of TQM
A
- Expensive to implement as it requires extensive training and cultural change.
- Takes time to see results, requiring long-term commitment.
13
Q
What is continuous improvement
A
- Kaizen
14
Q
A
