2.3.3 Managing Quality Flashcards
1
Q
Quality
A
A product or service which meets the standards set by customers and is fit for purpose
2
Q
Benefits of providing high quality products
A
- Can charge premium prices
- Strengthen brand
- Can give a USP/competitive advantage
- Strengthen reputation
3
Q
Quality Control
A
The product is tested for quality at the end of the production process. If the product didn’t meet a certain standard, it would be reworked of thrown away
4
Q
Advantages of Quality Control
A
- Quicker method of achieving quality
- Lower staff costs
5
Q
Disadvantages of Quality Control
A
- Too late to correct errors once the product is made
- Products have to be destroyed
- Increases unit costs
6
Q
Quality Assurance
A
Every employee that is involved in the production process is responsible for thequality of the product
7
Q
Advantages of Quality Control
A
- Leads to zero defects
- Less waste
- Employees more involved in the production process
8
Q
A
