220 1002 Certificate Study guide Flashcards

1
Q

ACL

A

Access Control List - ACL is made up of rules that either allow access to a computer environment or deny it. Sort of like a guest list at an exclusive club

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2
Q

AES

A

Advanced Encryption Standard - A symmetric block cipher chosen by the U.S. government to protect classified information.

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3
Q

DLP

A

Data Loss Prevention - Makes sure that users do not send sensitive or critical information outside the corporate network. The term describes software products that help a network administrator control the data that users can transfer.

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4
Q

EFS

A

Encrypting File System - Provides an added layer of protection by encrypting files or folders on various versions of the Microsoft Windows OS.
EFS is a functionality of NTFS and is built into a device via the OS.

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5
Q

FTP

A

File Transfer Protocol - Refers to a group of rules that govern how computers transfer files from one system to another over the internet. Businesses use FTP to send files between computers, while websites use FTP for the uploading and downloading of files from their website’s servers.

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6
Q

GDPR

A

General Data Protection Regulation - Sets a new standard for consumer rights regarding their data, but companies will be challenged as they put systems and processes in place to maintain compliance. Compliance will cause some concerns and new expectations of security teams.

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7
Q

IPS

A

Intrusion Prevention System - A network security tool (Which can be a hardware device or software) that continuously monitors a network for malicious activity and takes action to prevent it, including reporting, blocking, or dropping it, when it does occur.

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8
Q

ISP

A

Internet Service Provider - A company that provides Internet access to its customers.

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9
Q

MDM

A

Mobile Device Management - Software that allows IT administrators to control, secure and enforce policies on smartphones, tablets and other endpoints.

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10
Q

PCI (DSS)

A

Payment Card Industry (Data Security Standard) - A set of requirements designed to ensure that ALL organizations that process, store or transmit credit card information maintain a secure environment.

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11
Q

RADIUS

A

Remote Authentication Dial-In User Service - A networking protocol that authorizes and authenticates users who access a remote network.

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12
Q

S.M.A.R.T.

A

Self-Monitoring, Analysis and Reporting Technology - A monitoring system included in computer HDDs, SSDs, and eMMC drives. Detects and reports various indicators of drive reliability with the intent of anticipating imminent hardware failures.

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13
Q

SaaS

A

Software as a Service - A way of delivering applications over the internet - as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.

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14
Q

SFC

A

System File Checker - A windows 10 utility that helps administrators to check for file corruption. The executable utility may help to repair registry data. SFC is a feature of modern windows operating systems including windows 10, windows 8, windows 7 and widows vista.

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15
Q

TPM

A

Trusted Platform Module - A computer chip (Microcontroller) that can securely store artifacts used to authenticate the platform (your PC or laptop).

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16
Q

UDP

A

User Datagram Protocol - A communications protocol that is primarily used to establish low-latency and loss tolerating connections between applications on the internet.

17
Q

Common Destination Ports for Printers

A

Most common destination ports are 2501, 5001, 9100, 9101, 9102, and 9600. However the printer hardware is always reflected in the Pord number parameter in the printer device description.

18
Q

It’s your first day as an IT tech at a company, and a high priority ticket comes through for a user whose printer is not working. What is the problem/issue with the printer? What will be the fix/solution to help get it working again? And how do you verify the resolution of the issue?

A

The issue that the user is experiencing is likely due to the printer being assigned the wrong IP address. The way to fix this issue is to create a DHCP reservation. And you can verify that the problem has been solved by doing an IP config/renew.

19
Q

A user just installed an application on their computer and following the download, the application caused their PC to crash and is now displaying a BSOD upon startup. What is the issue the user is having? How would you go about fixing this problem? How would you verify that the issue has been solved?

A

The issue the user is experiencing is a BSOD. The way to resolve the issue will be to uninstall the application. And to verify that the issue has been resolved, you would boot the PC in safemode.

20
Q

What are the first two characters of a Shell Script and what is the term used to identify them?

A

!, shebang or hash-bang

21
Q

In windows it is common to script using what kind of scripts?

A

Batch files or Powershell Scripts

22
Q

In Linux, or Unix what kind of scripts do you use?

A

Shell scripts

23
Q

What file extension does Shell script use?

A

.sh

24
Q

What kind of scripting allows for scripting inside of the browser?

A

JavaScript

25
Q

If you want to upgrade your Windows 7 OS to Windows 10 home, which version(s) of Windows 7 could you upgrade from?

A

Windows 7 Starter, Windows 7 Home basic or Windows Home Premium.

26
Q

If you want to upgrade your Windows 7 OS to Windows 10 Pro, which version(s) of Windows 7 could you upgrade from?

A

Windows 7 Starter, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional or Windows 7 Ultimate.

27
Q

If you want to upgrade your Windows 7 OS to Windows 10 Enterprise, which version(s) of Windows 7 could you upgrade from?

A

Windows 7 Professional or Windows 7 Enterprise.

28
Q

If you want to upgrade your Windows 8.1 OS to Windows 10 Home, which version(s) of Windows 8.1 could you upgrade from?

A

Windows 8.1 Core

29
Q

If you want to upgrade your Windows 8.1 OS to Windows 10 Pro, which version(s) of Windows 8.1 could you upgrade from?

A

Windows 8.1 Core or Windows 8.1 Professional.

30
Q

If you want to upgrade your Windows 8.1 OS to Windows 10 Enterprise, which version(s) of Windows 8.1 could you upgrade from?

A

Windows 8.1 Pro or Windows 8.1 Enterprise.

31
Q

What are the steps of the methodical trouble shooting process?

A
  1. Identify the problem.
  2. Establish a theory of the cause.
  3. Test your theory of the cause.
  4. Establish an action plan.
  5. Very system functionality.
  6. Document findings, actions, and outcomes.
32
Q

NFS

A

Network File System - A networking protocol for distributed file sharing. A file system defines the way data in the form of files is stored and retrieved from storage devices, such as hard disk drives, solid-state drives and tape drives.