2.1

Question 1

Information and communications technology

Answer 1

The computing and communications systems that a business might uss to exchange information with stakeholders

Question 2

Stakeholders

Answer 2

Individuals and organisations that are affected by, and affect, the activites of a business

Question 3

Intranets

Answer 3

Communication networks which can only be accessed by an organisation’s employees

Question 4

Extranets

Answer 4

Similar to intranets but can also be accessed by other organisations such as supplies

Question 5

Software robots

Answer 5

Advanced computer programs that can operate a range of administrive activites previously carried out by employees.

Question 6

Cloud computing

Answer 6

A general term for the delivery of specialist computing services, such as the storage of very large amounts of data, provided by businesses using the internet

Question 7

E-commerce

Answer 7

The act of buying or selling a product using an electronic system such as the internet

Question 8

M-Commerce

Answer 8

The buying and selling of products through wireless handheld devices such as smartphones