2024 pq

Question 1

What is the first stage of the vet consultation?

A: The preparation stage
B: checking the data
C: introducing ourselves
D:telling the prices

Answer 1

A: The preparation stage

Question 2

how to analyse gestures?

A: check every single movements
B: always record consultation to analyse them later
C: observing harmony between verbal and non-verbal communication
D: gesture phrases are analysed, separately

Answer 2

C: observing harmony between verbal and non-verbal communication

Question 3

at the first vet consultation:

A: interrupt the owners storytelling after the first few sentence
B: ask close-ended questions
C: dont use gestures
D: smile, introduce yourself

Answer 3

D: smile, introduce yourself

Question 4

when we use active listening

A: we never use this in our practice
B: we give full attention incl. eye contact
C: we never ask questions
D: we focus on our feelings

Answer 4

B: we give full attention incl. eye contact

Question 5

a feature of oral communication:

A: it is usually instinctive, relaxed
B: we dont let the others give feedback
C: leaves time for thinking
D: it is permanent, repeatable

Answer 5

A: it is usually instinctive, relaxed?

Question 6

which statement is FALSE regarding the clinical communication of taking history?

A: do not prejudice!
B: we should react to the emotional notice from the owner cerfully and evasively
C: we should review the records with the owner
D: we should control and shortening the taking of history with focused questions

Answer 6

D: we should control and shortening the taking of history with focused questions?

(Leave owner speak encouraging)

Question 7

what is doubling time of scientific publications?

A: less than 5 years
B: monthly
C: 10 years
D: yearly, since 1950

Answer 7

C: 10 years?

Question 8

which of the following is a direct effect of animal disease?

A: collapse of milk export trade
B: less benefits to the young parents
C: less investment in food processing plants
D: reduced milk yield

Answer 8

D: reduced milk yield

Question 9

which of the following nutrient metabloism can be altered by the animal disease?

A: protein metabolism
B: energy metabolism
C: minerals metabolism
D: all fo them

Answer 9

D: all fo them

Question 10

Which of the following is NOT a special card mailing/e-mail/message?

A: refferal
B: sympathy
C: welcome
D: reminder

Answer 10

D: reminder

Question 11

which of the following community activities could help building up personal social structure of a veterinarian ?

A: scientific society
B: charitable organizations
C: sport clubs
D: all of them

Answer 11

D: all of them

– National and Regional Veterinary Chamber
– Scientific Society
– University alumni
– Sports/fitness clubs
– Church, religious and charitable organizations
– Local patriot clubs, etc.

Question 12

which of the following is a cross-marketing?

A: selling a feline pet food to existing dog owners

B: selling a boarding service to a new dog owners

C: selling a feline pet food to existing cat owners

D: selling a new canine product to existing dog owners

Answer 12

A: selling a feline pet food to existing dog owners

Question 13

which of the following is a durable good?

A: vaccine
B: endectocides
C: X-ray machine
D: surgery gloves

Answer 13

C: X-ray machine

Question 14

which of the following is a NOT a part of the marketing plan ?

A: price-setting
B: risk analysis
C: market survey and analysis
D: marketing communication

Answer 14

B: risk analysis

Question 15

which of the following is NOT a pricing strategy ?

A: cost-based
B: competition-based
C: PEST-analysis based
D: minimum recommended prices

Answer 15

C: PEST-analysis based

Question 16

how many minutes can an avrage client wait without losing patience in a waiting room of a small animal clinic?

A: 25 min
B: 5 min
C: 8 min
D: 15 min

Answer 16

C: 8 min

Question 17

at what real interest rate are the benefits equal to the cost for startegy B?

Answer 17

?

Question 18

Which strategy would you advise if the initial capital required is the same for borth programs?

Answer 18

Stragegy B NPV is highest

Question 19

in case of an evidence based treatment choice

A:…we should give maximum three options
B: …there is no bias
C: … ther could be bias
D:….we should give at least three options

Answer 19

C: … ther could be bias

Question 20

which answer is FALSE in terms of the definition of clinical communication?

A: clinical communication must always use true information

B: clinical communication in human and veterinary field difers significantly

C:a “third party” is not involved within the clinical communication

D: timing is also important for clinical communication

Answer 20

C:a “third party” is not involved within the clinical communication ??

Question 21

what is mimicry?

A: an expression tool similar to criticism in language

B: communication with whole body movement

C: communication with hand and arm movements

D: the movement of the muscles of the face, which has a communicative value

Answer 21

D: the movement of the muscles of the face, which has a communicative value
???

Question 22

which of the following nutrient metabolisms can be altered by the animal disease?

A: protein metabolism
B: energy metabolism
C: micronutrient metabolism
D: all of them

Answer 22

D: all of them

Question 23

which of the following is a supplementray service?

A: grooming
B: x-ray
C: hospital care
D: labratory

Answer 23

A: grooming

Question 24

which of the following is NOT a special card mailing/e-mail/message?

A: vaccination reminder
B sympathy
C: referral
D: welcome

Answer 24

A: vaccination reminder

Question 25

which of the following is a non-durable good?

A: car
B: ultrasound machine
C: operating table
D: bandage

Answer 25

D: bandage

Question 26

How many examinatin rooms per vet are recommended in a small animal clinic?

A: 2
B: 3
C: 4
D: depending on the vet

Answer 26

A: 2

Question 27

What is not a part of client refferal?

Answer 27

family refferal