2024 pq Flashcards
What is the first stage of the vet consultation?
A: The preparation stage
B: checking the data
C: introducing ourselves
D:telling the prices
A: The preparation stage
how to analyse gestures?
A: check every single movements
B: always record consultation to analyse them later
C: observing harmony between verbal and non-verbal communication
D: gesture phrases are analysed, separately
C: observing harmony between verbal and non-verbal communication
at the first vet consultation:
A: interrupt the owners storytelling after the first few sentence
B: ask close-ended questions
C: dont use gestures
D: smile, introduce yourself
D: smile, introduce yourself
when we use active listening
A: we never use this in our practice
B: we give full attention incl. eye contact
C: we never ask questions
D: we focus on our feelings
B: we give full attention incl. eye contact
a feature of oral communication:
A: it is usually instinctive, relaxed
B: we dont let the others give feedback
C: leaves time for thinking
D: it is permanent, repeatable
A: it is usually instinctive, relaxed?
which statement is FALSE regarding the clinical communication of taking history?
A: do not prejudice!
B: we should react to the emotional notice from the owner cerfully and evasively
C: we should review the records with the owner
D: we should control and shortening the taking of history with focused questions
D: we should control and shortening the taking of history with focused questions?
(Leave owner speak encouraging)
what is doubling time of scientific publications?
A: less than 5 years
B: monthly
C: 10 years
D: yearly, since 1950
C: 10 years?
which of the following is a direct effect of animal disease?
A: collapse of milk export trade
B: less benefits to the young parents
C: less investment in food processing plants
D: reduced milk yield
D: reduced milk yield
which of the following nutrient metabloism can be altered by the animal disease?
A: protein metabolism
B: energy metabolism
C: minerals metabolism
D: all fo them
D: all fo them
Which of the following is NOT a special card mailing/e-mail/message?
A: refferal
B: sympathy
C: welcome
D: reminder
D: reminder
which of the following community activities could help building up personal social structure of a veterinarian ?
A: scientific society
B: charitable organizations
C: sport clubs
D: all of them
D: all of them
– National and Regional Veterinary Chamber
– Scientific Society
– University alumni
– Sports/fitness clubs
– Church, religious and charitable organizations
– Local patriot clubs, etc.
which of the following is a cross-marketing?
A: selling a feline pet food to existing dog owners
B: selling a boarding service to a new dog owners
C: selling a feline pet food to existing cat owners
D: selling a new canine product to existing dog owners
A: selling a feline pet food to existing dog owners
which of the following is a durable good?
A: vaccine
B: endectocides
C: X-ray machine
D: surgery gloves
C: X-ray machine
which of the following is a NOT a part of the marketing plan ?
A: price-setting
B: risk analysis
C: market survey and analysis
D: marketing communication
B: risk analysis
which of the following is NOT a pricing strategy ?
A: cost-based
B: competition-based
C: PEST-analysis based
D: minimum recommended prices
C: PEST-analysis based
how many minutes can an avrage client wait without losing patience in a waiting room of a small animal clinic?
A: 25 min
B: 5 min
C: 8 min
D: 15 min
C: 8 min
at what real interest rate are the benefits equal to the cost for startegy B?
?
Which strategy would you advise if the initial capital required is the same for borth programs?
Stragegy B NPV is highest
in case of an evidence based treatment choice
A:…we should give maximum three options
B: …there is no bias
C: … ther could be bias
D:….we should give at least three options
C: … ther could be bias
which answer is FALSE in terms of the definition of clinical communication?
A: clinical communication must always use true information
B: clinical communication in human and veterinary field difers significantly
C:a “third party” is not involved within the clinical communication
D: timing is also important for clinical communication
C:a “third party” is not involved within the clinical communication ??
what is mimicry?
A: an expression tool similar to criticism in language
B: communication with whole body movement
C: communication with hand and arm movements
D: the movement of the muscles of the face, which has a communicative value
D: the movement of the muscles of the face, which has a communicative value
???
which of the following nutrient metabolisms can be altered by the animal disease?
A: protein metabolism
B: energy metabolism
C: micronutrient metabolism
D: all of them
D: all of them
which of the following is a supplementray service?
A: grooming
B: x-ray
C: hospital care
D: labratory
A: grooming
which of the following is NOT a special card mailing/e-mail/message?
A: vaccination reminder
B sympathy
C: referral
D: welcome
A: vaccination reminder
which of the following is a non-durable good?
A: car
B: ultrasound machine
C: operating table
D: bandage
D: bandage
How many examinatin rooms per vet are recommended in a small animal clinic?
A: 2
B: 3
C: 4
D: depending on the vet
A: 2
What is not a part of client refferal?
family refferal
