2023 Flashcards
What type of partnership arrangement might restrict a partner’s liability? A. Franchise B. Limited C. Close D. “S”
B Limited. A limited partnership permits a partner to invest in a business but have limited liability. For example, the amount of the financial responsibility could be limited to the amount the partner invested. Or, a partner could limit their time involved in managing the business. Close and “S” are types of corporations. A franchise is a contractual agreement between a parent company and a franchisee to distribute goods and services. Since franchises can be proprietorships, partnerships, or corporations, more information would be needed in this question for franchise to be the correct response. SOURCE: BL:003 Explain types of business ownership SOURCE: LAP-BL-003—Own It Your Way (Types of Business Ownership)
What information should employees avoid sharing with their coworkers? A. Organizational tips B. Current salary C. Sales policies D. Vacation plans
B Current salary. Certain information is considered personal and confidential and should not be shared with coworkers. An employee’s salary is confidential information between the business and the employee and should not be divulged to others. Organizational tips, sales policies, and vacation plans are not considered confidential information, so it is generally OK for employees to share this information with coworkers if they want to. SOURCE: CO:014 Explain the nature of staff communication SOURCE: Papandrea, D. (n.d.). Tips for discussing salary with coworkers. Retrieved August 17, 2022, from https://www.monster.com/career-advice/article/dangers-discussing-pay-coworkers
A characteristic of effective written communication is that it A. accomplishes its intended purpose. B. is quick and easy to prepare. C. is open to interpretation. D. contains a lot of information.
A Accomplishes its intended purpose. Written communications serve many purposes, and a test of whether a written communication was effective is whether it accomplished the purpose for which it was intended. Written communications do not need to contain a lot of information to be considered effective. Effective written communication takes time and effort and is not usually quick and easy to prepare. It should also be clear and should not require the reader to interpret its meaning or be open to any interpretation that the reader wants to give it. SOURCE: CO:016 Explain the nature of effective written communications SOURCE: MindTools. (n.d.). Writing skills. Retrieved August 17, 2022, from https://www.mindtools.com/CommSkll/WritingSkills.htm
Which of the following is an example of an internal distraction that could disrupt the listening process: A. Other people talking B. A headache C. A ringing cell phone D. A TV
B A headache. An internal distraction is a concern or worry on the part of the listener that takes away from their ability to attend to the speaker’s message, such as a headache, hunger or thirst, a personal problem, or poor health. A ringing cell phone, other people talking, or a TV are all examples of environmental distractions, which are aspects of the setting that divert the listener’s attention away from the speaker’s message. SOURCE: CO:017 Demonstrate active listening skills SOURCE: LAP-CO-017—Listen Up! (Demonstrating Active Listening Skills)
Which of the following is a tool that people use when participating in discussions: A. Building on someone else’s comment B. Avoiding asking questions C. Sharing rumors D. Hiding new ideas
A Building on someone else’s comment. Discussion tools for contributing in an open-minded way include: asking questions, building on someone else’s comment, volunteering a new idea, pointing out missing information, and helping the group summarize what’s been said. Sharing rumors or gossip is not appropriate during business discussions because the information may be inaccurate and irrelevant. Avoiding asking questions and hiding new ideas are also not helpful tools when participating in discussions. SOURCE: CO:053 Participate in group discussions SOURCE: LAP-QS-029—Put In Your Two Cents (Participating in Group Discussions) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 2
What is typically the most important thing to consider when deciding whether to use a particular source in your research? A. The author’s educational background B. The credibility of the author C. The purpose of the source D. The source’s intended audience
B The credibility of the author. While it’s important to consider the purpose of the source, the intended audience, and the author’s educational background, the most imperative consideration in determining whether to use a particular source in your research is the author’s credibility. An author who could benefit financially or socially from their writing on a topic might not be the most credible source of information. Likewise, if the source contains inaccurate information, it is not likely to be credible. Authors who are trying to advance a specific agenda are likely to be biased and not trustworthy. The intended audience is also important to consider. Generally, articles and texts written for academia are considered good sources, but there are also reasons to consider more mainstream sources. Although educational background is often an indicator of a person’s knowledge and expertise in a certain topic, the author’s schooling is not typically the most important consideration. SOURCE: CO:054 Identify sources that provide relevant, valid written material SOURCE: University of Maryland Global Campus. (2022, August 2). Is my source credible? Retrieved August 17, 2022, from https://libguides.umgc.edu/credibility
Jessica needs to tell her best friend, Eliza, that she can’t make it to her birthday dinner. She has an important job interview that she can’t miss, and she knows Eliza will be upset. When Jessica sees her friend from across the hall at school, she starts to make her way over to her—but realizes that Eliza is frowning and hunched over. Jessica decides to tell Eliza another time, when she’s in a better mood. Which of the following nonverbal cues did Eliza display that signaled to Jessica that she was in a bad mood: A. Tone of voice and eye contact B. Body language and tone of voice C. Eye contact and facial expressions D. Facial expressions and body language
D Facial expressions and body language. Nonverbal communication involves the use of actions and expressions, known as nonverbal cues, that send messages. Nonverbal cues include body language, personal space, eye contact, facial expressions, posture, and even the tone and pitch of a person’s voice. In this example, Eliza displayed a facial expression (frowning) and body language (hunching over) to signal that she was in a bad mood. There is not enough information given to determine whether she displayed nonverbal cues relating to tone of voice or eye contact. SOURCE: CO:059 Interpret others’ nonverbal cues SOURCE: Aarini, R. (2017, September 26). How to read the body language of customers. Retrieved August 17, 2022, from https://bizfluent.com/how-7251395-read-body-language-customers.html
To provide a legitimate, effective response to an inquiry, you should A. answer the question immediately. B. actively listen to the question. C. make your answer as long as possible. D. answer the question with a question.
B Actively listen to the question. To provide a legitimate, effective response to an inquiry, you should actively listen to the question. Rather than rehearsing your response in your head while the question is still being asked, you should listen carefully to the inquiry. By actively listening to what is being said, you are more likely to understand the question and answer it appropriately. If you still don’t understand the inquiry after actively listening to it, ask for clarification. When you are certain that you understand the intent of the question, pause for a moment to consider your response. Don’t respond immediately or say the first thing that pops into your mind. Instead, compose your response silently and then say it aloud. It is not necessary to make your answer as long as possible. Your answer should be concise, containing only the information necessary to completely and specifically respond to the inquiry. Avoid answering a question with a question because it gives listeners the impression that you are trying to evade responding to the inquiry. SOURCE: CO:060 Provide legitimate responses to inquiries SOURCE: Saucier, D.A., Renken, N.D., & Schiffer, A.A. (2021, November 1). Five strategies for mastering the art of answering questions when teaching and presenting. Retrieved August 17, 2022, from https://www.facultyfocus.com/articles/teaching-and-learning/five-strategies-for-mastering-the-art-ofanswering-questions-when-teaching-and-presenting Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 3
What should employees keep in mind when trying to be objective while defending their ideas? A. Others may have different opinions. B. It might be difficult to explain the data. C. Managers may be too busy to ask questions. D. The result might be office conflict.
A Others may have different opinions. When defending their ideas, employees should keep in mind that others might not agree with the ideas or may have different opinions. If this happens, employees need to remain objective and clearly explain their ideas and provide supporting information. Being calm and logical is often the best way to defend ideas to others who have different opinions. Managers usually ask questions because they want to clarify information and make sure they understand the ideas. Employees’ objectively defending their ideas usually does not result in office conflict. If employees understand their ideas, it should not be difficult to explain the data. SOURCE: CO:061 Defend ideas objectively SOURCE: Sherman, J.E. (2020, June 12). How to defend yourself without appearing defensive. Retrieved August 17, 2022, from https://www.psychologytoday.com/us/blog/ambigamy/202006/how-defendyourself-without-appearing-defensive
Jack says to Wendi, “If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze.” What communication technique is Jack using to clarify Wendi’s suggestion? A. Paraphrasing B. Expressing an opinion C. Quoting D. Passive listening
A Paraphrasing. Message recipients use many techniques to encourage and indicate their understanding of a speaker’s message. In the example, Jack is paraphrasing to verify his understanding of Wendi’s statement. Paraphrasing involves restating a message in other words to confirm the message recipient’s understanding. To use paraphrasing effectively, the message recipient must actively listen to the speaker’s message. Paraphrasing does not involve expressing an opinion. Quoting involves reciting or writing a thought, idea, or statement using the speaker’s exact words. SOURCE: CO:082 Explain communication techniques that support and encourage a speaker SOURCE: Mind Tools Content Team. (n.d.). Active listening. Retrieved August 17, 2022, from https://www.mindtools.com/CommSkll/ActiveListening.htm
Which of the following statements has been edited properly: A. Roger’s weekly sales-volume quota are $8,500. B. Primary sources may be difficult to find. C. Carole is developing a prodect analysis sheet. D. Frank, Gus, and Bob is taking a client out to lunch.
B Primary sources may be difficult to find. The writing process typically involves several steps: prewriting, drafting, revising, editing, and publishing. During the editing step, the writer or copyreader should review what has been written to determine if it meets certain criteria to be published and/or shared with others. These criteria include proper sentence structure, appropriate grammar and punctuation, correct spelling, etc. “Primary sources may be difficult to find” is the only statement that is properly structured, contains appropriate grammar and punctuation, and is spelled correctly. The word “quota” is singular, so “Roger’s weekly sales-volume quota are $8,500” contains an incorrect verb (the verb should be “is,” not “are”). In the statement “Carole is developing a prodect analysis sheet,” the word “prodect” is spelled incorrectly (the correct spelling is “product”). The phrase Frank, Gus, and Bob is a plural subject, so the wrong verb is used in the predicate of the sentence (the verb should be “are” instead of “is”). SOURCE: CO:089 Edit and revise written work consistent with professional standards SOURCE: Hale, A. (n.d.). The writing process. Retrieved August 31, 2022, from https://www.dailywritingtips.com/the-writing-process
Which of the following is a true statement about writing professional email messages: A. The subject line should concisely describe the topic of the message. B. It is appropriate to use all capital letters when the message is urgent. C. Because email is an informal communication method, greetings are unnecessary. D. It is acceptable to use texting acronyms because most businesspeople understand them.
A The subject line should concisely describe the topic of the message. Because businesspeople typically receive many email messages every day, it is important to make sure that the message’s subject line contains concise information about the message’s content. The subject line is the first thing that message recipients see to determine if the message is important enough to read. To convey a sense of professionalism, it is essential to use correct spelling, grammar, and punctuation when writing any type of business correspondence; therefore, message senders should avoid using texting “language” or acronyms (e.g., writing “IMHO” instead of “in my humble opinion”) in email messages. It is polite to open an email message with a greeting. Message senders should avoid using all capital letters in an email message because doing so suggests anger or hostility. SOURCE: CO:090 Write professional emails SOURCE: Kallos, J. (2020, December 30). Business email etiquette basics. Retrieved August 31, 2022, from https://www.businessemailetiquette.com/business-email-etiquette-basics Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 4
A supervisor emails their staff members to inform them about a meeting they must attend next Tuesday. This is an example of A. lateral interaction. B. downward communication. C. external networking. D. invasive messaging.
B Downward communication. When management sends messages to lower-level employees, it is often called downward communication. External networking is communicating with people or businesses outside the company. Lateral interaction (communication) occurs between employees or coworkers at the same level, such as two customer service representatives or two assistant buyers. Invasive messaging is a fictitious term. SOURCE: CO:092 Choose and use appropriate channel for workplace communication SOURCE: Indeed. (2022, March 17). Downward communication: Definition, benefits and how to use it. Retrieved August 17, 2022, from https://www.indeed.com/career-advice/careerdevelopment/downward-communication
The supervisor has given John directions for several new job tasks. To follow the directions effectively, John should first confirm A. in what order to do the tasks. B. whether these will be regular tasks. C. why the tasks need to be done. D. who will be working with him.
A In what order to do the tasks. For employees to follow directions effectively, it is important for them to understand not only what needs to be done but in what order. In most cases, there are assignments that take precedence over others. Asking why the tasks need to be done and who will help with them are inappropriate questions. Whether the tasks will be part of the regular duties may depend upon the way in which they are carried out. SOURCE: CO:119 Follow oral directions SOURCE: Xdesign. (2020, August 9). 5 steps to giving & following instructions in the workplace. Retrieved August 31, 2022, from https://thinkx.net/blog/5-steps-to-giving-and-following-instructions-in-theworkplace
A business letter that has easy-to-understand information is said to have A. consensus. B. clarity. C. courtesy. D. caution.
B Clarity. Communication that is expressed clearly is described as having clarity. Caution is carefully stating a point to avoid conflict or misunderstanding. Courtesy involves the use of tact and consideration, while consensus is group opinion. SOURCE: CO:133 Write business letters SOURCE: Xerox. (n.d.). Writing an effective business letter. Retrieved August 31, 2022, from https://www.xerox.com/en-us/small-business/tips/business-letter
Which of the following is a guideline for effective verbal communication: A. Try to avoid eye contact B. Keep the voice at the same pitch C. Use speech mannerisms D. Use gestures for emphasis
D Use gestures for emphasis. Appropriate gestures can help emphasize the point the speaker wants to make, and they are an important part of effective verbal communication. Speech mannerisms are distracting to listeners and should be avoided. The tone of the voice should be modulated, or changed, to prevent the speaker from sounding monotonous. Eye contact with listeners is important in maintaining communication and making them feel the speaker is addressing them personally. SOURCE: CO:147 Explain the nature of effective verbal communications SOURCE: Lucas, A. (2018, December 11). The importance of verbal & non-verbal communication. Retrieved August 17, 2022, from https://oureverydaylife.com/the-importance-of-verbal-non-verbalcommunication-5162572.html
A magazine advertisement is an example of A. a brand promise. B. a touchpoint. C. word-of-mouth marketing. D. publicity.
B A touchpoint. A touchpoint is any interaction between a business and a customer or potential customer. The sum of the touchpoints that a customer experiences becomes the company’s communication of its brand promise to that customer. Advertisements, publicity (unsponsored mentions of the brand or business in the news), and word-of-mouth marketing (what other customers are saying) are all examples of touchpoints that occur before a customer does business with a company. A brand promise is the specific benefit that customers can expect from using the good/service and interacting with the company. SOURCE: CR:001 Identify company’s brand promise SOURCE: LAP-CR-001—Share the Promise (Identifying Brand Promise) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 5
It is easier for employees to develop positive customer/client relations if employees understand that each customer is A. a possible problem. B. like most others. C. in a hurry. D. a unique individual.
D A unique individual. Each individual customer has their own basic personality, and they react in different ways to salespeople. Employees should be friendly and courteous to all and adapt to each customer’s behavior in a positive manner. Considering each customer as a possible problem is a negative approach that would probably prevent good customer relations. Not all customers are in a hurry. SOURCE: CR:003 Explain the nature of positive customer relations SOURCE: LAP-CR-003—Accentuate the Positive (Nature of Customer Relations)
As employees go about their daily activities, their actions should be driven by whether the actions will A. be witnessed by customers. B. result in additional sales. C. bring them personal fulfillment. D. result in customer satisfaction.
D Result in customer satisfaction. Making customers feel important is a goal of demonstrating a customer service mindset. Customers should feel welcome and that their satisfaction is important to everyone concerned. By focusing on the customers’ needs, employees can increase sales and, in most cases, bring themselves personal fulfillment. The customer service mindset should be practiced by all employees regardless of whether employees have direct contact with customers. SOURCE: CR:004 Demonstrate a customer service mindset SOURCE: LAP-CR-004—Set Your Mind to It (Customer Service Mindset)
Gillian is a customer service associate for a small retailer. Which of the following would be an effective method for Gillian to prepare herself to handle customer inquiries: A. Learn how to transfer calls to upper management B. Learn how to refer customers to online support forums C. Become knowledgeable about local restaurants and entertainment D. Become knowledgeable about her company’s products and policies
D Become knowledgeable about her company’s products and policies. Customers typically expect company representatives to be knowledgeable about the company’s products and policies. Therefore, an important way for Gillian to gain a customer’s trust is to answer the customer’s inquiries about products and policies appropriately and correctly. Becoming knowledgeable about local restaurants and entertainment may help in customer relationships but is not as important as knowing about the company you work for. Transferring calls to upper management is not the best way to handle customer inquiries. You should do everything you can to assist the customer. If needed, you can seek the answer from upper management yourself and not transfer calls to them. Online support forums are a great way for customers to find information. However, if they have made an inquiry to you, it is important that you try to find the answer and not simply direct them to find the answer themselves. SOURCE: CR:006 Respond to customer inquiries SOURCE: Ingram, T.N., LaForge, R.W., Avila, R.A., Schwepker, Jr., C.H., & Williams, M.R. (2020). SELL (6th ed.) [pp. 36-37]. Boston, MA: Cengage Learning, Inc.
Some customers give the true reason for making a complaint, while others hide the true reason. In which of the following situations is the customer giving the true reason: A. Requesting a different style of shoes when the main concern is price B. Returning a dry-clean-only dress after washing it C. Saying an appliance doesn’t work when it was actually dropped D. Returning a carton of milk because it has an expired freshness date
D Returning a carton of milk because it has an expired freshness date. In this situation, the customer is expressing the true reason for the return. The other alternatives are examples of complaints in which the customer is concealing the true reason for the return/complaint. SOURCE: CR:010 Handle customer/client complaints SOURCE: LAP-CR-010—Righting Wrongs (Handling Customer Complaints)
Which of the following does consumption rely on to provide goods and services: A. Deciders B. Owners C. Producers D. Consumers
C Producers. Producers are the people who make or provide goods and services. Consumption relies on producers to provide goods and services. The relationship between consumption and production needs to be balanced so that enough goods and services are produced to satisfy consumers’ wants, but not so many that producers lose money. A consumer is anyone who uses goods and services. Owners have possession of their resources. Deciders make decisions. SOURCE: EC:001 Describe the concepts of economics and economic activities SOURCE: LAP-EC-901—Are You Satisfied? (Economics and Economic Activities) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 6
One reason a country may have an ample supply of capital goods is because it is a leader in A. world affairs. B. electronics. C. technology. D. transfer payments.
C Technology. Technology is scientific applications to business objectives or the methods used to attain those objectives. Capital goods reflect the state of technology that exists in a society. Societies such as the United States, which is the leader in technology, generally have the most up-to-date capital goods. Electronics is one form of technology. The fact that a country is a leader in world affairs does not ensure its supply of capital goods. Transfer payments are payments made by the government for which no goods or services are received. SOURCE: EC:003 Explain the concept of economic resources SOURCE: LAP-EC-903—Be Resourceful (Economic Resources)
Some energy companies offer free electricity at night and on weekends because during those times A. supply and demand are equal. B. the substitution effect occurs. C. demand is greater than supply. D. supply is greater than demand.
D Supply is greater than demand. When this situation exists, producers will lower their prices to sell excess supply. For example, since fewer customers use electricity at night and on weekends, energy companies waive the cost for evening and weekend energy usage to increase demand for their service. The substitution effect is a phenomenon that occurs when changes in relative prices cause buyers to replace the purchase of one product with another. SOURCE: EC:006 Describe the functions of prices in markets SOURCE: LAP-EC-906—When More Is Less (Functions of Prices)
Which of the following is an example of an uninsurable risk: A. Business interruption B. Customer buying habits C. Fire D. Personal injury
B Customer buying habits. Buying habits can change quickly and for many unpredictable reasons; therefore, insurance companies will not assume risk coverage. The other alternatives are considered insurable risks that can be covered by various types of insurance policies. SOURCE: EC:011 Determine factors affecting business risk SOURCE: LAP-EC-003—Lose, Win, or Draw (Business Risk)
Why are better trained and educated workers often more productive? A. They are more likely to become managers. B. They tend to have a higher gross domestic product per capita. C. They are less likely to take vacation and sick days. D. They tend to be more organized and able to manage their time wisely.
D They tend to be more organized and able to manage their time wisely. Better trained and educated workers are often more productive and efficient because they are more organized, better able to manage their time, more willing to adapt, and more creative. Being more likely to become a manager doesn’t cause a person to be more productive. Nearly all employees take vacation and sick days at some point. Gross domestic product per capita is the average productivity of individual workers within an entire nation. It is not the measure of one specific person’s productivity. SOURCE: EC:013 Explain the concept of productivity SOURCE: LAP-EC-018—Make the Most of It (Productivity)
What usually results when business operations and procedures are efficient and economical? A. Consumers can buy quality products at competitive prices. B. Consumer prices are raised to increase profits. C. Monopolies can give all businesses a greater share of the market. D. More equipment is needed to produce finished products.
A Consumers can buy quality products at competitive prices. Businesses that are socially responsible focus on ways to improve their operations so that they can meet the needs of consumers while minimizing their own costs. This also maximizes the company’s profits so that raising prices may not be necessary. A monopoly exists when a market is controlled by one supplier, and there are no substitute products readily available. An efficient business would produce more products with the equipment it has, rather than having to buy more. SOURCE: EC:070 Explain the role of business in society SOURCE: LAP-EC-070—Business Connections (Business and Society) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 7
What activities do businesses need to perform to sell their goods and services to customers? A. Directing B. Accounting C. Budgeting D. Marketing
D Marketing. Marketing is a primary business activity that involves creating, communicating, and delivering value to customers and managing customer relationships in ways that benefit the organization and its stakeholders. Marketing activities are interrelated activities that must work together to get goods and services from producers to consumers. Effective marketing activities create a desire in consumers to purchase certain goods. Businesses perform marketing activities to encourage customers to want and to buy their specific goods and services. Budgeting involves estimating what income and expenses will be for a specific period of time. Accounting is the process of keeping and interpreting financial records. Directing is the management function of providing guidance to workers and work projects. SOURCE: EC:071 Describe types of business activities SOURCE: LAP-EC-071—Strictly Business (Business Activities)
Maureen becomes angry and defensive whenever her supervisor asks her to correct mistakes. Maureen’s attitude is not a good response to criticism because A. it prevents Maureen from hearing the criticism clearly. B. Maureen has no right to be angry on the job. C. there is no reason to be angry about criticism. D. it indicates that Maureen wants to call attention to herself.
A It prevents Maureen from hearing the criticism clearly. Defensiveness raises a barrier between you and the speaker. Most of us feel angry or resentful when we are criticized, especially when the criticism is unjust. However, we cannot afford to exhibit this kind of attitude on the job. If Maureen listened with an open mind to the supervisor, she might learn not only how to correct her mistakes but how to avoid the mistakes in the future. Maureen’s attitude indicates immaturity rather than a desire to call attention to herself. SOURCE: EI:003 Explain the use of feedback for personal growth SOURCE: LAP-EI-903—Grin and Bear It (Using Feedback for Personal Growth)
A business manager who wants to lead change in the company needs to be A. forceful. B. conservative. C. emotional. D. persuasive.
D Persuasive. Business managers who want to lead change in the company need to have certain characteristics to be effective. They should be persuasive, which means they have the ability to get people to see things their way, do things their way, or agree with them. Change doesn’t just happen on its own. Change leaders need the involvement and help of many different people. Effective change leaders are able to persuade the right people to go along with them and help make the change happen. A manager who wants to lead change does not need to be emotional, forceful, or conservative. SOURCE: EI:005 Lead change SOURCE: LAP-EI-005—Start the Revolution (Leading Change)
Companies that provide an orientation and training to new employees are most likely to help those employees A. earn promotions. B. deal with transition. C. eliminate their fear. D. improve personal relationships.
B Deal with transition. Employee orientations and training help new employees adjust to their new job and company environment. Orientation and training can help reduce fear about a new job but do not help eliminate it. Employees earn promotions by demonstrating superior work. Orientation and training are provided to train employees for work, not to improve personal relationships. SOURCE: EI:006 Demonstrate adaptability SOURCE: LAP-EI-006—Go With the Flow (Demonstrating Adaptability)
When you say what you think, you should remember to A. try to use very little body language. B. keep talking until others agree. C. show respect for others’ opinions. D. keep your original ideas to yourself.
C Show respect for others’ opinions. It is important to your assertiveness to be able to say what you think. However, others may not always agree with you, and it is important to be respectful of them. Sharing original ideas should not be avoided, because it makes a conversation interesting. Instead of continuing to talk until others agree with you, you should try to make sure everyone has equal time to express themselves. Using body language to reinforce your opinions is appropriate if it is not offensive to others. SOURCE: EI:008 Use appropriate assertiveness SOURCE: LAP-EI-008—Assert Yourself (Assertiveness) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 8
Which of the following is a character trait that effective leaders usually possess: A. Self-interest B. Emotional intelligence C. Domineering personality D. Lifestyle
B Emotional intelligence. This is the ability to recognize and manage emotions in ourselves and in others. It’s about being aware of our own emotions, responding to them appropriately, and then doing the same with the emotions of other people. The trait of emotional intelligence enables leaders to act in ways that are consistent with leadership activities. Self-interest is concern for what interests or profits oneself. A domineering personality involves individuals thinking they know more and are better than the average person. Lifestyle is not a character trait but the way in which people lead their daily lives. SOURCE: EI:009 Explain the concept of leadership SOURCE: LAP-EI-909—Lead the Way (Concept of Leadership)
What is one basic characteristic of self-esteem? A. Saying “no” to things you really don’t want to do B. Caring about yourself and your personal life C. Knowing and understanding what your own needs are D. Doing something that makes you feel good
C Knowing and understanding what your own needs are. This one basic characteristic involves recognizing your own self-worth no matter what mistakes you have made. Saying “no” to things you really do not want to do, doing something that makes you feel good, and caring about yourself and your personal life are all ways to raise your self-esteem. SOURCE: EI:016 Explain the concept of self-esteem SOURCE: Smith, S.R., & Harte, V. (2021, June 23). 10 characteristics of people with high self-esteem. Retrieved August 17, 2022, from https://www.dummies.com/article/body-mind-spirit/emotionalhealth-psychology/emotional-health/general-emotional-health/10-characteristics-of-people-with-highself-esteem-146267
Cara hasn’t met Joan, but she doesn’t want to work with her. Cara believes that because Joan is a blonde, she is probably ditzy and won’t do her share of the work. What does Cara need to learn about herself? A. Cara is open-minded and fair. B. Cara tolerates others’ faults. C. Cara is a good judge of people. D. Cara stereotypes other people.
D Cara stereotypes other people. A stereotype is a set image or an assumption about a person or thing. Stereotyping is believing that all the people in a particular group are alike or very similar. In this case, Cara believes that all blondes are ditzy and lazy. She is not a good judge of people, because her opinions of others are based on prejudice or bias. Stereotyping is often the result of a closed mind. It is unfair and creates problems for everyone because it makes people less tolerant of others. SOURCE: EI:017 Recognize and overcome personal biases and stereotypes SOURCE: LAP-EI-917—Don’t Jump to Conclusions! (Recognizing and Overcoming Personal Biases and Stereotypes)
Julie has been warned by her supervisor that she may be fired if she continues coming to work late. After this warning, Julie began to arrive at work five minutes early. Julie is demonstrating a change in her __________ traits. A. mental B. emotional C. personal D. physical
C Personal. A personal trait is a personal characteristic expressed by a consistent pattern of behavior. Julie changed her regular pattern of behavior from unreliable to dependable. Physical traits include age, height, weight, build, or other physical characteristics. Mental traits involve intellectual abilities such as remembering, comprehending, analyzing, evaluating, and creating. Emotional traits involve attitudes, feelings, values, and so forth. SOURCE: EI:018 Identify desirable personality traits important to business SOURCE: LAP-EI-009—You’ve Got Personality (Personality Traits in Business)
Christie’s coworkers know that she won’t repeat what they tell her if they ask her not to do so. This indicates that Christie is a(n) __________ coworker. A. trustworthy B. tactful C. straightforward D. efficient
A Trustworthy. Being trustworthy means that people can rely on you to do what you say you will do. Trustworthy people will not tell anything they have been asked not to tell or pass along rumors that might not be true. An efficient person is one who performs in an effective, organized manner. A straightforward person is direct, open, and honest. A tactful person has the ability to do or say the right thing in any circumstances. SOURCE: EI:022 Demonstrate honesty and integrity SOURCE: LAP-EI-138—Sincerely Yours (Demonstrating Honesty and Integrity) Copyright © 2023 by MBA Research and Curriculum Center®, Columbus, Ohio Test 1270 BUSINESS ADMINISTRATION CORE EXAM—KEY 9
Which of the following is a characteristic of individuals who have self-confidence: A. Realizing that mistakes are a part of personal growth B. Exhibiting aggressive behavior when expressing opinions C. Being overly concerned with what others think D. Taking few risks because of a fear of doing something wrong
A Realizing that mistakes are a part of personal growth. Self-confidence is a positive belief in your own talents, skills, and objectives. Individuals with self-confidence are willing to accept, admit, and learn from their mistakes, and they are not afraid to take positive risks. Other characteristics of self-confident people are that they respect others’ rights to differing opinions and can assertively communicate their beliefs, regardless of what others think. SOURCE: EI:023 Exhibit self-confidence SOURCE: Mind Tools. (n.d.). How to build self-confidence: Preparing yourself for success. Retrieved August 31, 2022, from https://www.mindtools.com/selfconf.html
Hannah attends a Greek festival in her town. She’s showing cultural sensitivity by A. building friendships. B. communicating. C. being flexible and patient. D. educating herself.
D Educating herself. Hannah is showing cultural sensitivity by educating herself. Being flexible and patient, building friendships, and communicating are all important steps toward cultural sensitivity, but they are not illustrated in Hannah’s example. SOURCE: EI:033 Exhibit cultural sensitivity SOURCE: LAP-EI-033—Getting To Know You (Cultural Sensitivity)
One woman has an expensive car, lives in a luxury apartment, and takes frequent vacations. Her friend has two small children and lives on a modest income. These factors account for the differences in the women’s A. personalities. B. job positions. C. educations. D. lifestyles.
D Lifestyles. Lifestyle is the way in which people lead their daily lives. Factors that affect lifestyle include attitudes, interests, and preferred recreational activities. Personality is the combination of all of an individual’s personal characteristics, or traits. Education is the amount of learning a person has acquired. Job position is a worker’s assigned duties and the level of authority that goes with their job. SOURCE: EI:036 Treat others with dignity and respect SOURCE: LAP-EI-036—Everyone’s Worthy (Treating Others With Dignity and Respect)
