2.0 Process Analysis - 15 Questions Flashcards
Process Analysis
Process analysis: Creating an understanding of the activities of the process and measures the success (i.e., effectiveness and efficiency) of those activities in meeting the goals
Process Effectiveness
Process effectiveness: Measurement of achieving the purpose or need for the process
Process Efficiency
Process Efficiency: Measurement of degree of resources utilized in performing the activities of the process
Why Analyze a Process?
Generates information necessary for the organization to make informed decisions assessing the activities of the business
Show how well the business is meeting its objectives
Process Analysis Goal:
Allows organizations to continuously improve the processes of the organization by monitoring the performance of these processes and thereby improving the performance of the organization
Recognize how processes cross various functional areas and the challenges that result for process improvement efforts.
a
Describe the various methods to collect information
a
Define and describe model types and components
a
Recognize how processes cross various functional areas and the challenges that result for process improvement efforts.
a
Describe the benefits of capturing process documentation
a
Define the role of the process analyst for capturing process documentation
a
Understand the use of varied levels of detail used to capture process activities and procedures
a
Understand the use of varied levels of detail used to capture process activities and procedures
a
