1.0 Business process mgmt - 7 questions Flashcards
Define business project management
Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization’s strategic goals.
What does BPM certification mean that an individual has
- Achievd appropriate professional experience or education
passed a rigorous exam
agreed to ide by a professional code of coduct
committed to maintaining an active credential through meeting continuing pro development requirements
What is required in the way of experience
- 4 years
- process mgmt or process transformation experience
- documented experience and qualifications
what is the definition of process management
business process managemen is a disciplined approach to achieve consistent, targeted results consistent with an orgs strategic goals through
- identify
- design
- execute
- document
- measure
- monitor
- control
what are the drivers of bpm
bpm helps enable an org to meet its business objectives with more agility by involving the deliberate, collaborative and increasingly technology aided definition, improvement, innovation and mgmtof end to end business processes that
- drive business results,
- create value
describe the impact on the org
It enables and enterprise to aign its business processes to its busness strategy leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise or between orgs
what are the phases of bpm implementation
- modeling
- analysis
- design
- performance measurement
- transformation
- organization
- enterprise process mgmt
- technology
what is the methodology for bpm implementation
a
whatarethe projects that would impact the goals of the org
a
Desc the bpm lifecycle
- planning
- strategy
- analysis
- design and modeling
- impelemntation
- monitoring and controlling
- refinement
what are the various activities at each phase
a
what are the principles of change with the shift from an org and hierarchical focus changing to a process based workflow
a
what are the roles required for moving to a process centric org
a
Define a process
a defined set of activities or behaviors performed y humans or machines to achieve one or more goals
what are the 3 types of business processes
- Primary - cross-functional and make up the value chain
- Support - enable other processes (HR/IT)
- Mgmt - used to measure, monitor, and control business activities / ensure that primary and sup processes meet operational, financial, regulatory and legal goals
critical success factors
- alignment of business strategy, value chain definitions, and business processes
- establishment of enterprise and business unit goal to meet business strategy
- action plans and business tactics to successfully meet the orgs goals
- assignment of exec sponsorship, responsibility, authorit and accountability for processes leaning to attainment of goals
- clear process ownership and authority to engineer change
- establish metrics, measue and monitor processes
- institute practices such a continuous improvement investigations, change mgmt, change controls, and proper leverage of bpm products and tools
- standardize and automate business processes and related methodologies across the enterprise
4 cornerstones of bpm
- values
- beliefs
- leadership
- culture
key factors impacting the bpm lifecycle
- organization
- process definition
- responsibility
- sponsorship
- measurement
- awarenss
- alignment
- info technology
- bpm methodology
key element of bpm
- the identification and definition of computing financial and operational controls
- achieving successful adherence to these controls requires the design, testing, implementation, and monitoring of control activities
