1.0 Business process mgmt - 7 questions

Question 1

Define business project management

Answer 1

Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization’s strategic goals.

Question 2

What does BPM certification mean that an individual has

Answer 2

• Achievd appropriate professional experience or education
  passed a rigorous exam
  agreed to ide by a professional code of coduct
  committed to maintaining an active credential through meeting continuing pro development requirements

Question 3

What is required in the way of experience

Answer 3

• 4 years
• process mgmt or process transformation experience
• documented experience and qualifications

Question 4

what is the definition of process management

Answer 4

business process managemen is a disciplined approach to achieve consistent, targeted results consistent with an orgs strategic goals through

• identify
• design
• execute
• document
• measure
• monitor
• control

Question 5

what are the drivers of bpm

Answer 5

bpm helps enable an org to meet its business objectives with more agility by involving the deliberate, collaborative and increasingly technology aided definition, improvement, innovation and mgmtof end to end business processes that

• drive business results,
• create value

Question 6

describe the impact on the org

Answer 6

It enables and enterprise to aign its business processes to its busness strategy leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise or between orgs

Question 7

what are the phases of bpm implementation

Answer 7

• modeling
• analysis
• design
• performance measurement
• transformation
• organization
• enterprise process mgmt
• technology

Question 8

what is the methodology for bpm implementation

Answer 8

a

Question 9

whatarethe projects that would impact the goals of the org

Answer 9

a

Question 10

Desc the bpm lifecycle

Answer 10

• • planning
• strategy
• analysis
• design and modeling
• impelemntation
• monitoring and controlling
• refinement

Question 11

what are the various activities at each phase

Answer 11

a

Question 12

what are the principles of change with the shift from an org and hierarchical focus changing to a process based workflow

Answer 12

a

Question 13

what are the roles required for moving to a process centric org

Answer 13

a

Question 14

Define a process

Answer 14

a defined set of activities or behaviors performed y humans or machines to achieve one or more goals

Question 15

what are the 3 types of business processes

Answer 15

• Primary - cross-functional and make up the value chain
• Support - enable other processes (HR/IT)
• Mgmt - used to measure, monitor, and control business activities / ensure that primary and sup processes meet operational, financial, regulatory and legal goals

Question 16

critical success factors

Answer 16

• alignment of business strategy, value chain definitions, and business processes
• establishment of enterprise and business unit goal to meet business strategy
• action plans and business tactics to successfully meet the orgs goals
• assignment of exec sponsorship, responsibility, authorit and accountability for processes leaning to attainment of goals
• clear process ownership and authority to engineer change
• establish metrics, measue and monitor processes
• institute practices such a continuous improvement investigations, change mgmt, change controls, and proper leverage of bpm products and tools
• standardize and automate business processes and related methodologies across the enterprise

Question 17

4 cornerstones of bpm

Answer 17

• values
• beliefs
• leadership
• culture

Question 18

key factors impacting the bpm lifecycle

Answer 18

• organization
• process definition
• responsibility
• sponsorship
• measurement
• awarenss
• alignment
• info technology
• bpm methodology

Question 19

key element of bpm

Answer 19

• the identification and definition of computing financial and operational controls
• achieving successful adherence to these controls requires the design, testing, implementation, and monitoring of control activities