20/12/2021

Question 1

Open question..

Clarify statements…

Answer 1

Could you tell me what you are worried might happen?

Question 2

Patient’s perspective…

Reassure and explanation..

Answer 2

I want to reassure you that Ventolin is a good way to treat/ manage asthma . It is a very safe medicine.

Question 3

Lead into understanding and reassure

Answer 3

You mentioned…. (your concern about using Ventolin safely).
I want to tell you..
I want to reassure you…

Question 4

Explanation and demonstrating an attentive attitude..
Conclusion or mini summary…
it is half way…or in the end ..

Answer 4

I’ve explained how it is safe and effective and that we can help you use it properly/safely.

Question 5

Double checking…

Open up the topic or exploring feelings …

Answer 5

Do you have any further questions or concerns?

Question 6

Respectful attitude..

Answer 6

Thank you for coming in today. Goodbye.