2/ Cultural Competence

Question 1

What are 3 types of communication?

Answer 1

• Verbal
• Non verbal
• Written

Question 2

What are some pitfalls of using an interpreter?

Answer 2

1. Missed opportunity to build rapport
2. Technical errors (reliability and validity)
3. Human errors (personal/relationship issues)

Question 3

How do you remedy the lost opportunity to build rapport?

Answer 3

Build rapport both verbally and non verbally

Question 4

What can cause technical errors in translation?

Answer 4

• Different dialects
• Area subtleties
• Objective or personal interpretations

Question 5

What can cause human errors in translation?

Answer 5

Transferrence/counter transferrence

Question 6

What are the 3 types of interpreting?

Answer 6

1. Consecutive
2. Simultaneous
3. Chucotage

Question 7

What are the four steps of having an interpreter?

Answer 7

1. Preparations
2. Briefing
3. Interpreting process
4. Debriefing

Question 8

What preparations must you do before using an interpreter?

Answer 8

• Patient preparation (confidentiality, purpose)
• Language matching
• Mode
• Interpreter selection