2: Basic Communication Review

Question 1

____ handles outgoing email messages, determining the paths an email message takes on the Internet.

Answer 1

SMTP

Question 2

When you send an email message, the message is sent to a mail server.

Answer 2

True

Question 3

Spam ____.

Answer 3

(1) consumes bandwidth, (2) distracts employees and wastes their time, and (3) may include content that is offensive or misleading

Question 4

____ are rules that determine how the Internet handles message packets flowing on it.

Answer 4

Protocols

Question 5

In January 2004, the U.S. ____ law went into effect.

Answer 5

CAN-SPAM

Question 6

The following are generally accepted rules for email messages EXCEPT ____.

Answer 6

always forward new information about viruses and hoaxes

Rules for email: (1) use caution when attempting sarcasm or humor in your messages, (2) avoid writing messages in all capital letters, and (3) don’t overuse formatting and graphics

Question 7

If you are using email for a business communication, your ____ usually contains your name, title, and your company’s name.

Answer 7

signature file

Question 8

The email acronym “iow” stands for “____.”

Answer 8

in other words

Question 9

Bcc email recipients are unaware of other Bcc recipients.

Answer 9

True

Question 10

For anti-spam legislation to become cost-effective, prosecutors must ____.

Answer 10

(1) be able to identify spammers easily, (2) have a greater likelihood of winning the cases that they file, and (3) see a greater social benefit to winning cases

Question 11

“Detaching a file” is the phrase often used for saving an email attachment to your computer.

Answer 11

True

Question 12

According the MAAWG, approximately ____% of all email messages sent every day are abusive.

Answer 12

80%

Question 13

In the figure below, H represents the ____.

To:
Cc:
Subject:
Attachment:

Answer 13

message header

Question 14

All of the following are email acronyms noted in the text EXCEPT ____.

Answer 14

wth

Question 15

If you are in the midst of composing an email message, but want to save it and finish it later, you can store your email in your program’s ____ folder.

Answer 15

Drafts

Question 16

To route an email message to someone, you must identify that person by his or her user name, and by their ____.

Answer 16

domain name

Question 17

In your address book, you can assign each entry a unique ____ so it is easier to address your email messages.

Answer 17

nickname

Question 18

In the figure below, the message topic is represented by ____.

Answer 18

“Subject:”

Question 19

When you send along a complex document or graphic as part of your email, you send it along as a(n) ____.

Answer 19

attachment

Question 20

In the figure below, upon arrival of this email, the person indicated in C will see all of the following EXCEPT ____.

Answer 20

“Bcc:”

Question 21

The ____ protocol specifies how to encode nontext data, such as graphics or sound, so it can travel over the Internet.

Answer 21

MIME

Question 22

When using the “Reply All” option, your message will automatically be sent to ____ recipients of the original message.

Answer 22

To and Cc only

Question 23

The U.S. federal anti-spam law was passed in January 2004. By April 2004, the measured spam message rate was ____ it was in January 2004.

Answer 23

higher than

Question 24

A(n) ____ file is a file you can view but cannot change.

Answer 24

read-only

Question 25

An email message requires three things: header, body, and signature.

Answer 25

False

Question 26

In the figure below, the primary recipient’s email address would be entered into ____.

Answer 26

"To:"

Question 27

A ____ message is a copy of the sender’s original message with your inserted comments.

Answer 27

quoted

Question 28

Some mail servers will reject messages with too many recipients (usually ____ or more).

Answer 28

50

Question 29

Some email programs let you use a(n) ____ to move incoming mail to a specific folder or to delete it automatically based on the content of the message.

Answer 29

filter

Question 30

The email address someone@mail.com is the same as the email address ____.

Answer 30

Someone@mail.com

Question 31

Software that only detects and eliminates malicious code is called a(n) ____ program.

Answer 31

antivirus

Question 32

When sending an email to multiple recipients, separate the addresses with a ____.

Answer 32

either a semicolon or comma

Question 33

Email attachments can contain malicious programs called ____.

Answer 33

viruses

Question 34

A file that has been attached to an email message will be received by those recipients in the ____ line(s) of the message header.

Answer 34

To, Cc, and Bcc

Question 35

Another term for junk mail is ____.

Answer 35

spam

Question 36

When you ____ a message, a copy of the original message is sent to the new recipient(s) without the original sender’s knowledge.

Answer 36

forward

Question 37

The term ____ refers to a set of commonly accepted rules for proper behavior on a network.

Answer 37

netiquette

Question 38

If you receive an email message from a sender that you don’t recognize and the message contains an attached file, you should ____.

Answer 38

avoid opening the file until you are sure that it doesn’t contain a virus

Question 39

A group of keyboard characters that, viewed together, represent a human expression is known as a(n) ____.

Answer 39

emoticon

Question 40

The colloquial term for UCE is ____.

Answer 40

spam not a virus not a syntax error not blue screen of death