#2: Application + Workload Fundamentals (Part 1)

Question 1

What is CRM?

Answer 1

Customer Relationship Management

Question 2

What types of businesses would use CRM?

Answer 2

Any company that has consumer information that they need to store, almost every business

Question 3

What is SCM?

Answer 3

Supply Chain Management

Question 4

What types of businesses would use SCM?

Answer 4

Manufacturing businesses with a focus on logistics

Question 5

What business units leverage SCM?

Answer 5

Helps organize distribution and operations of products throughout the supply chain

Question 6

What is ERP?

Answer 6

Enterprise Resource Planning

Question 7

What types of businesses would use ERP?

Answer 7

Any company

Question 8

How does ERP affect a business?

Answer 8

Helps manage internal and external resources including tangible assets, allows all units to interact

Question 9

Applications are

Answer 9

computer programs that complete a task

Question 10

What are the three application/workload requirements?

Answer 10

Capacity, Availability, Performance

Question 11

Capacity

Answer 11

function of how much information the business process generates over time

Question 12

Availability

Answer 12

underlying infrastructure must be always running

Question 13

Performance

Answer 13

infrastructure speeds and feeds