1ER EXAMEN

Question 1

IS THE DESIGN, OPERATION, AND IMPROVEMENT OF THE SYSTEMS THAT CREATE AND DELIVER THE FIRM´S PRIMARY PRODUCTS AND SERVICES

Answer 1

OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Question 2

REFERS TO MANUFACTURING AND SERVICE PROCESSES USED TO TRANSFORM THE RESOURCES EMPLOYED BY A FIRM INTO PRODUCTS DESIRED BY CUSTOMERS.

Answer 2

OPERATIONS

Question 3

PROCESSES THAT MOVE INFORMATION AND MATERIAL TO AND FROM THE MANUFACTURING AND SERVICE PROCESS OF THE FIRM.

Answer 3

SUPPLY CHAIN

Question 4

CONSISTS OF THE PROCESSES NEEDED TO OPERATE AN EXISTING SUPPLY CHAIN STRATEGICALLY. HERE A FIRM MUST DETERMINE HOW ANTICIPATED DEMAND WILL BE MET WITH AVAILABLE RESOURCES.

Answer 4

PLANNING

Question 5

INVOLVES THE SELECTION OF SUPPLIERS THAT WILL DELIVER THE GOODS AND SERVICES NEEDED TO CREATE THE FIRM´S PRODUCT. A SET OF PRICING, DELIVERY, AND PAYMENT PROCESSES ARE NEEDED, ALONG WITH METRICS FOR MONITORING AND IMPROVING THE RELATIONSHIPS BETWEEN PARTNERS OF THE FIRM.

Answer 5

SOURCING

Question 6

IS WHERE THE MAJOR PRODUCT IS PRODUCED OR THE SERVICE PROVIDED. THE STEP REQUIRES SCHEDULING PROCESSES FOR WORKERS AND THE COORDINATION OF MATERIAL AND OTHER CRITICAL RESOURCES SUCH AS EQUIPMENT TO SUPPORT PRODUCING OR PROVIDING THE SERVICE.

Answer 6

MAKING

Question 7

.IS ALSO REFERRED TO AS LOGISTICS PROCESSES. CARRIERS ARE PICKED TO MOVE PRODUCTS TO WAREHOUSES AND CUSTOMERS, COORDINATE AND SCHEDULE THE MOVEMENT OF GOODS AND INFORMATION THROUGH THE SUPPLY NETWORK, DEVELOP AND OPERATE A NETWORK OF WAREHOUSES, AND RUN THE INFORMATION SYSTEMS THAT MANAGE THE RECEIPT OF ORDERS FROM CUSTOMERS AND THE INVOICING SYSTEMS THAT COLLECT PAYMENTS FROM CUSTOMERS.

Answer 7

DELIVERING

Question 8

INVOLVES PROCESSES FOR RECEIVING WORN-OUT, DEFECTIVE, AND EXCESS PRODUCTS BACK FROM CUSTOMERS AND SUPPORT FOR CUSTOMERS WHO HAVE PROBLEMS WITH DELIVERED PRODUCTS. IN THE CASE OF SERVICES, THIS MAY INVOLVE ALL TYPES OF FOLLOW-UP ACTIVITIES REQUIRED FOR AFTER-SALES SUPPORT.

Answer 8

RETURNING

Question 9

IS AN INTEGRATED SET OF ACTIVITIES DESIGNED TO ACHIEVE HIGH-VOLUME PRODUCTION USING MINIMAL INVENTORIES OF PARTS THAT ARRIVE EXACTLY WHEN THEY ARE NEEDED.

Answer 9

JUST-IN-TIME

Question 10

AGGRESIVELY SEEKS TO ELIMINATE CAUSES OF PRODUCTION DEFECTS- IS NOW A CORNERSTONE IN MANY MANUFACTURERS´ PRODUCTION PRACTICES

Answer 10

TOTAL QUALITY CONTROL ( TQC

Question 11

APPROACH SEEKS TO MAKE REVOLUTIONARY CHANGES AS OPPOSED TO EVOLUTIONARY CHANGES ( WHICH ARE COMMONLY ADVOCATED IN TQM).

Answer 11

THE BUSINESS PROCESS REENGINEERING (BPR)

Question 12

REFERS TO THE USE OF THE INTERNET AS AN ESSENTIAL ELEMENT OF BUSINESS ACTIVITY.

Answer 12

ELECTRONIC COMMERCE

Question 13

IS THE ABILITY TO MAINTAIN BALANCE IN A SYSTEM

Answer 13

SUSTAINABILITY

Question 14

( THE TRIPLE BOTTOM LINE).

Answer 14

ECONOMIC, EMPLOYEE, AND ENVIRONMENTAL VIABILITY OF THE FIRM

Question 15

IS CAPTURED AND AVAILABLE FOR DECISION-MAKING ANALYSIS THAN WAS AVAILABLE IN THE PAST.

Answer 15

BUSINESS ANALYTICS

Question 16

THE PROCESSES SPAN ALL THE BUSINESS FUNCTIONS, FROM TAKING CUSTOMER ORDERS, HANDLING RETURNS, MANUFACTURING, AND MANAGING THE UPDATING OF THE WEBSITE TO SHIPPING PRODUCTS.

Answer 16

OPERATIONS EFFECTIVENESS

Question 17

THE PROCESS INVOLVES A SET OF ACTIVITIES THAT ARE REPEATED AT DIFFERENT INTERVALS OVER TIME. JUST AS PRODUCTS ARE MADE OVER AND OVER, THE STRATEGY PLANNING ACTIVITIES ARE REPEATED.

Answer 17

PLANNING STRATEGY

Question 18

GIVEN THE CHOICES CUSTOMERS FACE TODAY, HOW DO THEY DECIDE WHICH PRODUCT OR SERVICE TO BUY?

Answer 18

COMPETITIVE DIMENSIONS

Question 19

RELATES DIRECTLY TO THE DESIGN OF THE PRODUCT OR SERVICE. THE GOAL IN ESTABLISHING THE PROPER LEVEL OF DESIGN QUALITY IS TO FOCUS ON THE REQUIREMENTS OF THE CUSTOMER.

Answer 19

QUALITY

Question 20

IT RELATES DIRECTLY TO THE RELIABILITY OF THE PRODUCT OR SERVICE. THE goal IS TO PRODUCE DEFECT-FREE PRODUCTS AND SERVICES.

Answer 20

PROCESS QUALITY

Question 21

THE FIRM´S ABILITY TO SUPPLY THE PRODUCT OR SERVICE ON OR BEFORE A PROMISED DELIVERY DUE DATE.

Answer 21

DELIVERY RELIABILITY

Question 22

A SUPPLIER MAY BE EXPECTED TO PROVIDE TECHNICAL ASSISTANCE FOR PRODUCT DEVELOPMENT, PARTICULARLY DURING THE EARLY STAGES OF DESIGN AND MANUFACTURING.

Answer 22

TECHNICAL LIAISON AND SUPPORT

Question 23

A FIRM MAY BE REQUIRED TO COORDINATE WITH OTHER FIRMS ON A COMPLEX PROJECT. COORDINATING WORK BETWEEN FIRMS AND WORKING SIMULTANEOUSLY ON A PROJECT WILL REDUCE THE TOTAL TIME REQUIRED TO COMPLETE THE PROJECT.

Answer 23

MEETING A LAUNCH DATE

Question 24

AN IMPORTANT COMPETITIVE DIMENSION MAY BE THE ABILITY OF A FIRM TO SUPPORT ITS PRODUCT AFTER THE SALE. THIS INVOLVES AVAILABILITY OF REPLACEMENT PARTS AND, POSSIBLY, MODIFICATION OF OLDER, EXISTING PRODUCTS TO NEW PERFORMANCE LEVELS.

Answer 24

SUPPLIER AFTER-SALE SUPPORT

Question 25

THIS DIMENSION IS RELATED TO CRITERIA SUCH AS CARBON DIOXIDE EMISSIONS, USE OF NONRENEWABLE RESOURCES, OR OTHER FACTORS THAT RELATE TO SUSTAINABILITY.

Answer 25

ENVIRONMENTAL IMPACT.

Question 26

THESE TYPICALLY INCLUDE SUCH FACTORS AS COLORS AVAILABLE, SIZE, WEIGHT, LOCATION OF THE FABRICATION SITE, CUSTOMIZATION AVAILABLE, AND PRODUCT MIX OPTIONS.

Answer 26

OTHER DIMENSIONS

Question 27

A SCREENING CRITERION THAT PERMITS A FIRM´S PRODUCT TO EVEN BEEN CONSIDERED AS POSSIBLE CANDIDATES FOR PURCHASE.

Answer 27

ORDER QUALIFIER