1.7 Management Skills

Question 1

Planning

Answer 1

strategic planning: long term - senior management
tactical planning: medium - middle management
operational planning: up to 1 year - front line

process: 1. define objective 2. SWOT analysis 3. develop alternative strategies 4. implement alternatives 5. monitor/seek feedback

Question 2

Communication

Answer 2

ability to transfer information from a sender to a receiver, and ability to listen to feedback

Question 3

Delegation

Answer 3

authority/responsibility to carry out specific activities transferred from manager to employee
who: those in top positions of the business hierarchy
why: frees up time for more important issues
disadvantages: delegated task may not have adequate completion

Question 4

Interpersonal Skills

Answer 4

used when dealing with other people
includes: being a team player, empathy, communication, motivating/encouraging others, ethics/morals when dealing with others

Question 5

Leadership

Answer 5

ability to influence/motivate people to do work towards achievement of business objectives
leading: is a learned skill, involves guiding/influencing
effective: lead by example, actively listen, welcome ideas

Question 6

Decision Making

Answer 6

involves being able to make decisions within certain time frames, with adequate assessment of risks
process: 1. develop objectives/criteria 2. outline facts 3. identify alternative solutions 4. analyse alternatives 5. choose one alternative/implement it