16 The importance of good communication in business Flashcards
1
Q
overdue
A
money that has not been paid by the time expected
1
Q
communication chanels
A
routes along which information might travel in a business
2
Q
downward communication
A
passing messages from the top of the organisation to those at the bottom
3
Q
upward communication
A
passing messages from the bottom of an organisation to the top
4
Q
horizontal communication
A
exchange of information between parties on the same level in an organisation hirearchy
5
Q
internal communication
A
communication between people inside the business
6
Q
external communication
A
communication between the business and those outside such as customers, investors or the authorities
7
Q
formal communication
A
use of recognised channels when communicating
8
Q
informal communication
A
use of non-approved channels when communicating
