16-AUG ALL HANDS Flashcards

1
Q

INTRODUCTION

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2
Q

A small town in Utah

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3
Q

WHY I JOINED

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4
Q

Vision

Strategy and team energy

Brand

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5
Q

Travel

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6
Q

MY PRIORITIES

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7
Q

On-board

Deep dives

Pragmatic

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8
Q

WHY COMBINE?

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9
Q

CUSTOMERS

Data example

Company strategy

Flesh out

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10
Q

Change

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11
Q

WHAT NOT TO CHANGE

  1. Hybrid
  2. CfX connections
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12
Q

LEADERSHIP PRINCIPLES

Ways of Working

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13
Q

1 — POSITIVE

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14
Q

Force multipliers

  • Emotional environment
  • Supportive
  • Transparent
  • Frictionless
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15
Q

Compounding effort

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16
Q

2 — CUSTOMER SERVICE

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17
Q

Start everything

Where is easyJet today?

Not hyperbole

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18
Q

Organizing principle

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19
Q

Service

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20
Q

3 — OWNERSHIP

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21
Q

Mindset

What if it was your money?

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22
Q

Objectives

Performance

Process

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23
Q

Freedom within a framework

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24
Q

3 — EVIDENCE

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25
Q

Better decisions

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26
Q

Insight investment

Experimentation

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27
Q

Black box thinking
Matthew Syed

1 accident per 2.4M flights

Preventable medical errors
50-100K per year
Every two months 9/11
Two jumbo jets every 24 hours

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28
Q

5 — SIMPLICITY

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29
Q

“I didn’t have time to write you a short letter, so I wrote you a long one”

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30
Q

Hidden cost of complexity

Fewer things better

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31
Q

** bonus

ORANGE SPIRIT

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32
Q

Corporate site

Environment, diversity, charity, accessibility, innovation

Company culture

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33
Q

SUMMARY & QUESTIONS

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