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Question 1

Voicing doubt and uncertainty

Answer 1

Expresses uncertainty about the clients perceptions are distortions without arguing or disagreeing with the client. Arguing with the Client might increased likelihood of agitation or feeling judged which would decrease trust. May stimulate the client to receive a question the legitimacy of his or her perceptions.

Question 2

Considering consequences of actions or decisions

Answer 2

Helps client to review the pros and cons of choices and aides the client in making decisions without telling the client what do you think he or she should do.

Question 3

Empathy

Answer 3

Includes:

• Accurate perception of the clients world by the nurse
• communication of this understanding to top he client
• The client perceives the nurse understands

Question 4

Summary

Answer 4

May be used to open or close a session, demonstrate the scatter nature of the session or share that he or she is listening. Summary includes all the major points of the conversation. The helper validates the summary with the patient.

Question 5

Basic encouragement

Answer 5

This technique uses a minimum response to encourage the client to continue his story

Question 6

Identifying themes

Answer 6

Expresses your perception of clients needs. These needs may be conveyed consciously or unconsciously.

Question 7

Giving positive strokes and recognition

Answer 7

Affirmations for real accomplishments

Question 8

Using silence

Answer 8

Pausing for a few seconds when a patient hesitates, shows Deep emotion, or after a question may be helpful. Silence gives the client time to gather his thoughts together and express emotion. Nurses nonverbal should be focused and empathetic during silence.

Question 9

Immediacy

Answer 9

Talking about what is happening in the relationship between client and the helper. This may include setting boundaries on intrusive or romantic behavior.

Question 10

Self disclosure

Answer 10

Discloses personal information briefly and concisely that can benefit a patient and fits with patients experience or need.

Question 11

Responding to delusions

Answer 11

Focus on the feeling content of the delusion. Attempted to demonstrate what feeling the delusions elicits in client.

Question 12

Inquiring about command hallucinations

Answer 12

For safety of client and others it is essential to know the content of hallucinations

Question 13

Brainstorming

Answer 13

Is a technique to unleash creativity by stopping criticism and making sure that no ideas are lost. The focus should be on the clients ideas with the nurse assuming a coaching role.

Question 14

Goalsetting/formulating a plan

Answer 14

Focuses the clients wishes and desires into a miserable, time-limited, significant, outcome or accomplishment statement

Question 15

Making observations/giving feedback

Answer 15

Calls attention to client behaviors, fidgeting, biting nails, restlessness. Encourages to notice behavior and to describe the thoughts and feelings for mutual understanding. Hopeful for withdrawn and mute people.

Question 16

Presenting reality

Answer 16

Indicate to the client what is real. Not to argue or attempt to convince the client. Describe personal perceptions or facts of the situation.

Question 17

I messages for interpersonal conflict

Answer 17

States the problem without blaming the other person. A u statement is a blame statement. An example would be when Mary states you make me angry.

Question 18

DESC script for interpersonal conflict

Answer 18

D= describe the situation including the other person's behavior.
E= Express feelings about the situation
S = specify the change in behavior that you are requesting.
C = consequence, specify, what you are willing to do if the problem behavior is not changed. Try to think positive consequences for behavior change. If the person is willing to make changes reward them for their good action. Discuss and describe what each other understands and accepts. List the changes that both of you are willing to make to reach agreement.