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Question 1

Active Listening

Answer 1

A conscious effort to listen and understand another person. Golden rule - think about how you want to be listened to. Helps the client feel worthy appreciated and respected.

Question 2

Assertive innerductions

Answer 2

The helper assertively innerdeuces self and arranges for therapeutic one on one

Question 3

Arranging the environment

Answer 3

The helper assertively arranges the seating, distances and angles for optimum interaction.

Question 4

Offering self

Answer 4

The student nurse offers time, interest, and availability to the client.

Question 5

Asking permission

Answer 5

Honors autonomy. Allows client to choose and empowers client role in decision-making and sharing.

Question 6

Broad openings

Answer 6

Broad Openings are open ended questions that encourage a patient to talk about his illness or experience of needs. Shows that client had the lead in the discussion. Broad opening may help Client to initiate area for discussion.

Question 7

One down communication

Answer 7

The helper takes the role of the learner (role reversal) and asks the patient to teach him or her symptoms or responses to medications she or he is experiencing first hand.

Question 8

Exploring

Answer 8

Asking purposeful questions that help clients talk about experiences, feelings, and behaviors, help to make sense of the present, and learn from the past.

Question 9

Focusing

Answer 9

Concentrates attention on a single point out of several mentioned by the patient. It also may seek a specific example of a general idea.

Question 10

Placing in time

Answer 10

Helps to establish chronologically or sequence of events that enhance perspective and understanding of cause and effect. It also can identify periods of behavior that are repeated.

Question 11

Seeking clarification

Answer 11

Helps client and nurse to clarify thoughts and come to shared understanding of communications

Question 12

Asking for feelings and emotions

Answer 12

Helps relate the story to moods and emotional pain that may be at the root of their problems. It is useful in distinguishing thinking and feeling by asking for an expression of emotion.

Question 13

Reflecting

Answer 13

Direct clients words, statements, questions, feelings, and ideas back to the client. It encourages clients to except their own thoughts and feelings. It encourages the clients to think of themselves as capable people. Hopeful to use when the client is asking you for advice.

Question 14

Restating/mirror clients words

Answer 14

Repeating with the client said in similar words. May use some of the same words. This lets clients now he or she has communicated the message effectively. This encourages client to continue to share. However, if the client feels misunderstood he or she can clarify thoughts and feelings.

Question 15

4 elements of a Suicide assessment.

Answer 15

1. Assess for clues
2. Ask patient if he or she is thinking of suicide
3. Ask if they have a plan and or history suicide attempts
4. Evaluate the suicide plan