16 Flashcards
culture
beliefs, customs, attitudes of a distinct group
institutions, dress, food, lang, geography, religion , art, social grp, ethnic grp
properly approaching ppl in diff cultures gives them a better impression of u
2 meanings of culture in business
- standards of a company.
.2. customs of countries with which companies do business with
before a company markets a product in another country, they research language, taste, and customs and cultural differences
business etiquette
socially acceptable business conduct
varies from country to country, comps hire ppl from other countries to avoid etiquette problems
corporate culture
shared beliefs, values, or goals in a company
can be defined formally or strictly
hierarchy
chain of command
bureaucracy
several levels of management
passing down info and decisions can be complicated
informal culture vs formal
informal - encourages employees to make their own decisions, rarer. flexible hours dtess codes, creativity more imp than titles
formal - strict hierarchy, dress codes, work hours, power and status is titles, complicated passing down decisions
diversity
a variety of employees w differenr bgs and identities
work habits age gender ethnicity marital status beliefs income education
stereotype
to identify someone as a single trait or as a member of a group rather than as an individual
discrimination
unfair treatment of a grp of ppl bc of prejudiced attitudes
ageism
denying job or firing in favor of a younger member or bc of their age
benefits of diversity
broader range of ideas and perspective
understand how to serve diverse ee markets
morale
commitment to company goals
productivity
lower turnover
less conflicts abf legal costs trom employee complaints
ecclesiastes 3:1 and 2
