1.5.1 Human Psychology and Testing

Question 1

Software development, including software testing, involves human beings. Therefore, human psychology

Answer 1

has important effects on software testing.

Question 2

Identifying defects during a static test such may be perceived as

Answer 2

criticism of the product and of its author.

Question 3

confirmation bias can make it difficult to accept information that

Answer 3

disagrees with currently held beliefs.

Question 4

cognitive biases may make it difficult for people to understand or accept information

Answer 4

produced by testing.

Question 5

it is a common human trait to blame the bearer of bad news. Information produced by testing often contains

Answer 5

bad news.

Question 6

As a result of these psychological factors, some people may perceive testing as a destructive activity,

Answer 6

even though it contributes greatly to project progress and product quality

Question 7

information about defects and failures should be communicated

Answer 7

in a constructive way

Question 8

during both static and dynamic testing, continuos communication in a constructive way, can reduce tensions between:

Answer 8

testers
the analysts
product owners
designers
developers

Question 9

This applies during both static and dynamic testing.

Answer 9

communicate effectively
build positive relationships with colleagues.

Question 10

Testers and test managers need to have good interpersonal skills to be able to communicate effectively about

Answer 10

defects
failures
test results
test progress
risks

Question 11

Ways to communicate well include:

Answer 11

Start with collaboration rather than battles.
Emphasize the benefits of testing.
Communicate test results and other findings in a neutral, fact-focused way
Write objective and factual defect reports and review findings.
Try to understand how the other person feels
Confirm that the other person has understood what has been said and viceversa

Question 12

Start with collaboration rather than battles. Remind everyone of the common goal of

Answer 12

better quality systems.

Question 13

Emphasize the benefits of testing. For example, for the authors, defect information can help them

Answer 13

improve their work products and their skills.

Question 14

Emphasize the benefits of testing. For example, for the organization, defects found and fixed during testing will save

Answer 14

time and money
reduce overall risk to product quality.

Question 15

Communicate test results and other findings in a neutral, fact-focused way without

Answer 15

criticizing the person who created the defective item.

Question 16

Most people tend to align their plans and behaviors with the objectives set by the

Answer 16

team,
management
other stakeholders.

Question 17

testers should align their plans and behaviors with the project objectives with minimal

Answer 17

personal bias