1.5 Organisational roles and responsibilities when using cloud technology

Question 1

what is the role of a capacity planner?

Answer 1

costing the resource allocations with the cloud

service (in order to apply charge back)

Question 2

What is the role for a network operation centre staff?

Answer 2

monitoring and managing cloud resources

Question 3

whats the role of a vendor managment staff

Answer 3

Negotiating service-level contracts with the
cloud vendor

Updating and extending them to meet
changes over time

Question 4

what is the role of a support desk staff

Answer 4

Aiding users during transfer from traditional IT to cloud services

Providing client support

Managing incidents and problems

Question 5

what is the role of a cloud architect?

Answer 5

Transition of organisations from using traditional IT to cloud technology

Question 6

what is the role of the cloud service manager?

Answer 6

service retirement, renewal, ordering and requesting procedures

tracking total cost of cloud ownership