1.4 - managing people Flashcards
What is the distinction between viewing staff as an asset versus a cost?
Staff can be considered as an asset due to their contribution to output value and productivity, while they are also a cost related to recruitment, training, remuneration, welfare, and severance.
Define flexible workforce.
A flexible workforce includes multi-skilling, part-time and temporary work, flexible hours, home working, and outsourcing.
What is the difference between dismissal and redundancy?
Dismissal is the termination of employment by an employer against the employee’s will, while redundancy occurs when a business needs to reduce its workforce.
What are the two approaches to employer/employee relationships?
Individual approach and collective bargaining.
What does collective bargaining involve?
Negotiation between employees and workforce representatives, often through trade unions.
What are the key stages in the recruitment and selection process?
Application, interview, and selection procedures such as assessment days and in-tray exercises.
What are the costs associated with recruitment?
Costs include advertising, expenses, agency fees, and staff appointing.
What is induction in the context of training?
Induction is the familiarisation with the company, its background, policies, and health and safety procedures.
What are the two main types of training?
On-the-job training and off-the-job training.
Define hierarchy in organizational design.
Hierarchy refers to the levels of authority and responsibility within an organization.
What is the chain of command?
The chain of command is the line of authority within an organization.
What is the significance of organizational structure on business efficiency?
Different organizational structures impact management effectiveness, operational efficiency, and communication.
What are the types of organizational structure?
Tall, flat, and matrix structures.
What is the importance of employee motivation to a business?
Motivated employees tend to be more productive, reliable, and loyal.
List the motivation theories mentioned.
- Taylor (scientific management)
- Mayo (human relations theory)
- Maslow (hierarchy of needs)
- Herzberg (two factor theory)
What are financial incentives to improve employee performance?
- Piecework
- Commission
- Bonus
- Profit share
- Performance-related pay
What are some non-financial techniques to improve employee performance?
- Delegation
- Consultation
- Empowerment
- Team working
- Flexible working
- Job enrichment
- Job rotation
- Job enlargement
True or False: Leadership is primarily about day-to-day organization of the business.
False.
What is the distinction between management and leadership?
Leadership involves having a vision and providing direction, while management focuses on day-to-day organization.
List the types of leadership styles.
- Autocratic
- Paternalistic
- Democratic
- Laissez-faire
How should different leadership styles be chosen?
According to circumstances, nature, and size of the business.
