1.4 - Managing people Flashcards
Explain how staff can be measured as an asset
-staff can help to build a positive reputation for the business
-Staff can help to increase productivity, contributing to success
Explain how staff can be measured as a cost
-paying salaries
-company cars
-pension schemes
-hiring and training workers
What are the 4 ways of building a flexible working force?
-Part-time & temporary (e.g. having a set contract to 2 days a week, and temporary being 0 contract therefore whenever the business needs them)
-multi-skilling (training multiple workers to fulfill) multiple roles
-flexible hours & home working (scheduling hours around individual needs, working from home due to advances in technology)
-outsourcing (using other manufacturers to produce their products at a lower cost)
Explain both ‘dismissal’ & ‘redundant’
Dismissal - termination of employment, this could be due to poor performance ( e.g. getting sacked )
Redundant - When the business reduces the workforce due to the job no longer being available (e.g. technology advancements)
What are the the different approaches to employee/employer relationships?
Individual
-relationships between employee and their employer
-assumes each employee is unique
Collective
-a group of employees (represented by a trade union) negotiate with their employer to maximize their salary and for better working conditions
-there can be more bargaining power as it is represented in a collective group
What are the 5 stages in the recruitment and selection process?
- Define
- Source
- Advertise
- Review applications
- Selection
What happens in the ‘define’ stage of the recruitment process
-Business provides a job specifications (skills and qualifications needed) & a job description (outlines duties of the job)
What happens in the ‘source’ stage of the recruitment process?
The business will advertise the role either externally (outside the business) or internally (within the business)
What happens in the ‘advertise’ stage of the recruitment process?
The business will use the most cost effective method to reach potential candidates e.g. linkedin
What happens in the ‘review applications; stage of the recruitment process
CVs and cover letters will get reviewed and a shortlist will be created of the best candidates.
What happens in the ‘selection’ stage of the recruitment process
-the use of assessment centers and interviews to identify the best candidates
Evaluate the use of internal recruitment
+candidates are familiar with the business culture and processes
+business has a clear understanding of the candidates strengths and weaknesses
+cheap and quicker to employ
-a limited amount of individuals may require the skills for the position internally
-could cause conflict within the business, affecting employee motivation levels
List some external recruitment methods
-Online advertisement (indeed)
-Headhunting (a recruiter messaging an employee for their expertise and high specialization)
-Job centres
What are the different types of training?
- On-the-job training, this is outside of the workplace e.g. workshops
- Off-the-job training
- Induction training, the training new employees receive and it helps them to understand their role
Explain ‘hierarchy’
the structure of a workforce within an organisation
Explain ‘chain of command’
formal line of authority that flows down from the top of management to the lower levels of employees
(e.g. defines who reports to who and who is responsible for making decisions)
Explain ‘span of control’
number of employees that a manager or supervisor can effectively manage
-narrow span of control = more layers of management
-wider span of control = less layers of management
Explain ‘centralised structure’
authority is concentrated at the top of the organisation
(allows for consistency and control)
explain ‘decentralised structure’
authority is distributed throughout the organisation
(flexibility and innovation)
what are the different types of organisational structures
-tall
-flat
-matrix
explain a ‘tall organisational structure’ and give advantages and disadvantages
-multiple levels of management with centralised power
-a long chain of commands
-used in large corporations
ADV
-clear hierarchy
-promotes specialisation
-offers opportunity for career advancement
DIS
-decision making can be slow
-creates communication barriers
explain a ‘flat organisational structure’ and give advantages and disadvantages
-more decentralised decision making
-a short chain of command
-common in start ups
ADV
-culture of collaboration
-faster and more efficient
-creativity and innovation
DIS
-lack of clear hierarchy
-may not provide clear opportunities for career advancement
explain a ‘matrix organisational structure’ and list some advantages and disadvantages
-built around specific products or projects e.g. kitkat for nestle
-combines functional areas of a business with specialist teams that operate inside the business
ADV
-promotes cross-functional collaboration
-allows for specialisation and expertise within each functional area
-coordination of multiple projects
DIS
-conflicts over priorities and resources
-can create confusion over roles and responsibilities
-requires a high degree of communication
what is the importance of employee motivation to a business?
-PRODUCTIVITY, motivated employees are more productive and efficient, creating greater output and quality
-RELIABILITY OF WORKERS, motivated workers and likely to be more reliable and dependable therefore they take fewer sick days and meet deadlines
-GREATER TURNOVER RATES, motivated employees are likely to stay with the company longer therefore there is greater turnover as no money is spent on recruitment
