1.4- Managing People Flashcards

1
Q

What is human resource management responsible for?

A

Hiring, training and firing people.

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2
Q

What are hard HRM?

A

Treats employees as a cost of the business.

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3
Q

What are soft HRM?

A

Treats employees as the most important assets in the business.

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4
Q

What are characteristics of Hard HRM?

A
  • Low wage
  • Zero hour contracts
  • Lack of job security
  • Little investment in training
  • Little additional benefits
  • Imposing penalties on employees
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5
Q

What are characteristics of soft HRM?

A
  • Competitive pay structure and benefits with suitable performance related rewards.
  • Effective recruitment processes.
  • Investment in training and development programs.
  • Permanent contracts providing job security.
  • Use of non financial motivators.
  • Effective tow way communication.
  • Employees given responsibility for their work.
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6
Q

What are the advantages of Hard HRM?

A
  • Easy to adapt the size of the workforce in response to changing business needs.
  • Can result in lower costs, especially in the short run.
  • Enables managers tight control over employees.
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7
Q

What are the advantages of soft HRM?

A
  • More skilled, adaptable employees.
  • Higher levels of staff retention, will reduce recruitment and training costs in the long run.
  • Reputation for being a good employee, easier to attract good people.
  • A more motivated workforce.
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8
Q

What is he definition of recruitment?

A

The process of finding people to work for a company or become a new member of an organisation.

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9
Q

What is stage 1 of the recruitment process?

A

Identify the vacancy.

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10
Q

What is stage 2 of the recruitment process?

A

Write a job description.

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11
Q

What is stage 3 of the recruitment process?

A

Write a person specification.

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12
Q

What is stage 4 of the recruitment process?

A

Advertise the vacancy.

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13
Q

What is stage 5 of the recruitment process?

A

Candidates apply.

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14
Q

What is stage 6 of the recruitment process?

A

Candidates are shortlisted.

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15
Q

What is stage 7 of the recruitment process?

A

Shortlisted candidates are interviewed.

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16
Q

What is stage 8 of the recruitment process?

A

Candidates may participate in another recruitment activity.

17
Q

What is stage 9 of the recruitment process?

A

Successful candidate is offered the job.

18
Q

What are the 3 types of training?

A
  • Induction training
  • On the job
  • Off the job
19
Q

What is the definition of organisational design?

A

Refers to a diagram or chart which shows the lines of authority and layers in the hierarchy of the business.

20
Q

What are the 3 types of organisational structures?

A
  • Tall structure
  • Flat structure
  • Matrix structure
21
Q

What is the name of Maslow’s theory?

A

‘Hierarchy of Needs’.

22
Q

What is Maslow’s hierarchy of needs (bottom to top)?

A
  • Psychological
  • Safety
  • Social
  • Esteem
  • Self Actualisation
23
Q

What does Maslow mean by psychological?

A

A workers basic needs (e.g food and shelter).

24
Q

What does Maslow mean by Safety?

A

Workers being provided with a safe working environment and job security.