1.4

Question 1

what is a contract ?

Answer 1

a legal agreement between a business and an employee

Question 2

what are the 4 main types of contract

Answer 2

-part time
-full time
-job share
-zero-hour contract

Question 3

job share meaning

Answer 3

when 2 people share a full time job

Question 4

part time meaning

Answer 4

a form of employment where people work less hours per week than people with a full time job

Question 5

zero hour contract meaning

Answer 5

a business does not have to give any person work at all and the employee doesn’t have to accept any work offered to them

Question 6

full-time meaning

Answer 6

a contract where the employee will work a minimum number of hours each week

Question 7

outsourcing meaning

Answer 7

when a business uses another business to make part of its product or provide part of its service

Question 8

+ of outsourcing

Answer 8

cost savings

Question 9

• of outsourcing

Answer 9

business may lose influence on quality control

Question 10

what is redeployement

Answer 10

when a business move or redeploy staff around a business according to business needs and demands

Question 11

redundancy meaning

Answer 11

when the skills of current employees are no longer required and the role no longer exists

Question 12

dismissal meaning

Answer 12

when a worker is fired from a job

Question 13

trade union meaning

Answer 13

a trade union is a represent of a group of employees who negotiates with the employer on their behalf

Question 14

+ of employee representation

Answer 14

allows managers and leaders to gain an understanding of issues affecting them

Question 15

• employee representation

Answer 15

unsucessful employee representation can lead to strikes and industrial action, which can affect reputation and productivity

Question 16

good employer-employee relations (2)

Answer 16

-employees feel valued and trust their employer
-employers understand views of employees improving the decision making process, which minimises mistakes

Question 17

influences of employer-employee relations (3)

Answer 17

-skill set of employees
-culture of the business
-size of the business

Question 18

forms of employee representation (2)

Answer 18

-trade union
-works council

Question 19

which years did the Winter of Discontent happen ?

Answer 19

1978 - 1979

Question 20

internal recruitment meaning

Answer 20

when a job position is advertised to people who already work at a business

Question 21

external recruitment meaning

Answer 21

when a business looks for new people outside of the organisation

Question 22

benefits of having an effective recruitment process (4)

Answer 22

-high productivity
-high quality output
-good customer service
-staff retention

Question 23

why is training a workforce important (5)

Answer 23

-increased productivity
-ability to deal with change in technology
-increased motivation
-high quality output
-staff retention

Question 24

delegation meaning

Answer 24

involves the passing of authority to employees further down in the hierachy

Question 25

span of control meaning

Answer 25

the number of people who directly report to a supervisor or manager

Question 26

hierarchies meaning

Answer 26

the levels of layers in a management

Question 27

centralisation and decentralisation

Answer 27

refers to the decision making power within the business and how this power is held by employees

Question 28

centralised business meaning

Answer 28

decisions are made by managers and then shared with subordinates

Question 29

decentralised business meaning

Answer 29

decision making power is distributed throughout employees

Question 30

tall organisational structure meaning

Answer 30

a hierarchy with a long chain of command (smaller span of control)

Question 31

flat organisational structure meaning

Answer 31

fewer layers of command (wider span of control)

Question 32

matrix organisational structure meaning

Answer 32

when a employee is reporting to more than one supervisor